Responsibilities

• Establish a quality system to monitor compliance with the requirements of AOC and authorities
• Develop documented procedures and service standards in the ground operations processes
• Develop Service Level Agreement (SLA) and quality assurance models for monitoring & communicating GHA performance
• Develop and implement appropriate Quality Assurance, Risk Management & Business Continuity Plans to meet the business and operational need
• Develop and implement staff development plans for the department
• Assist Ground Operations Director in sourcing and/or renewing contracts related to the department, and ensuring timely, accurate verification of invoices

Requirements

• Degree in Safety and Quality Management System or equivalent
• 10 years airline operations experience with 5 years at senior position in Airline Operations Department
• Knowledge and experience in Safety Management System, Quality Management System (QMS), Occupational Health and Safety (OH&S), IOSA Auditor training and Crew Resources Management System (CRM)
• Good knowledge of all aspects related to airline safety, security, operations, and regulatory requirements
• Effective communication skills in spoken and written English, Cantonese and/or Mandarin
• Strong planning, analytical and problem solving skills
• Ability to multi-task, lead and manage in high pressure and time critical environment
• High integrity, results oriented, and creative
• Intermediate level of Microsoft Office (Word, Excel, PowerPoint, Outlook, Access), and IT skills
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
• Passion for developing and delivering training programmes

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please apply through our e-recruitment system.

To understand more of our company and other vacancies, please visit our website at http://www.hkairlines.com.

Free Travel Privilege

• Employee and his/her family & friends (for single employee) will be benefit from the free and the lowest fare travel arrangement
• All destinations flown by HK Airlines and its partners
• Free tickets, maximum 10-round trip per year
• 2 more round trip free tickets will be granted to the employee who has completed 5-year of continuous service

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. 

Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data, and if we do, to request for a copy of the data and/or to request the correction of any of the data that is inaccurate. Requests for access to and/or correction of your personal data relating to your application should be sent to us via postal mail at the following address:

Hong Kong Airlines Limited 

Human Resources & Administration Department

11/F, One Citygate, 20 Tat Tung Road,

Tung Chung, Lantau, Hong Kong

We may charge a reasonable fee for the processing of any data access request