IT Officer / IT Technician in the Information Technology Services (ITS) (Ref.: 532298 )
Information Technology Services (ITS) provides central IT services to support the University’s teaching, learning, research and administrative activities. ITS is transforming its organization to support its new strategic development and strategic adoption of new technologies. Information about ITS can be obtained at https://www.its.hku.hk .
The Role
The appointee will be responsible for monitoring the operations of central IT systems and campus network to ensure safe operation and provision of normal services; coordinating the installations of network infrastructure, cabling and IT closets; carrying out production jobs, data backup/recovery and other scheduled operational tasks; system performance reporting; equipment life-cycle and inventory management; and answering users’ enquiries. This position may require to work on shifts that may include weekends and public holidays.
Qualifications and Qualities
Applicants should possess a higher diploma in Information Technology (IT) related discipline and have at least one year of relevant post-qualification experience in data centre and enterprise IT systems/network infrastructure operations.
Applicants should have a good command of written and spoken English and Chinese, and good communication, analytical and problem-solving skills; proven ability to execute multiple operational jobs independently and in a team environment according to prescribed guidelines. They should also have solid knowledge and experience in at least two of the following areas:
- Installation of IT closets and infrastructure network cabling.
- Cooling, electricity supply distribution and protection, fire and other physical/environmental risk protection for IT closets and data centres.
- UPS installation and operations.
- LAN/WiFi/WAN technologies.
- Network equipment configuration and installation.
- Data centre equipment/systems troubleshooting methods and techniques.
- Data centre management and monitoring systems.
Those with the following knowledge or experience are preferred:
- Registered grade A electrical worker
- Hot /cold aisle design and planning of data rack installation.
- EMSD policy, building code regulations and rules.
- Safety protocols and regulations.
Applicants with higher qualifications and with experience in a supervisory position may be considered for appointment as IT Officer.
What We Offer
The appointment will be made on fixed-term full-time contract for 2 years and commence as soon as possible with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered, together with contract-end gratuity and University contribution to a retirement benefits scheme at 10% of basic salary. Other benefits include annual leave and medical benefits.
How to Apply
The University only accepts online application for the above post. Applicants should apply online at the University’s careers site (https://jobs.hku.hk) and upload an up-to-date CV. Review of applications will start as soon as possible and continue until August 31, 2025, or until the post is filled, whichever is earlier.
The University is an equal opportunities employer and
is committed to equality, ethics, inclusivity, diversity and transparency
