IT Officer/IT Technician for the Systems Team in the Information Technology Services (Ref.: 532682)
ITS provides central IT services to support the University’s teaching, learning, research and administrative activities. ITS is transforming its organization to support its new strategic development and strategic adoption of new technologies. We are seeking high caliber candidates to support different IT services and new developments. Information about ITS can be obtained at https://www.its.hku.hk/.
The Role
The appointee will be expected to:
- develop and maintain the central IT infrastructure, especially Microsoft related systems, servers, storage, endpoint management, Microsoft Active Directory (or Entra ID), Microsoft Endpoint Configuration Manager, Intune, SharePoint Server, Microsoft 365, Power Platform, Cloud and middleware to provide support to the University’s applications and services;
- work closely with other HKU departments and oversee the Operating System administration of departmental servers, mainly Windows-based ones;
- design, develop, transform and optimize online forms integrated with web applications and backend database systems;
- liaise with and manage systems vendors/suppliers providing major services regarding enhancement or introduction of new services to address users’ needs and support the system platforms of business applications with close liaison with application teams/owners;
- take ownership of system services to ensure smooth transition of service delivery and operations;
- provide support to Service Desk on systems and related services; and
- work collaboratively with cross-functional teams and perform other duties as assigned.
Qualifications and Qualities
Applicants should possess a Bachelor’s degree in IT or a related discipline with at least 2 years’ relevant experience. They should have excellent analytical, problem-solving, troubleshooting and communication skills; a good command of written and spoken English and Chinese; good knowledge of IT services and applications; and good organizational and interpersonal skills. They should be self-motivated, attentive to details, and multi-task oriented.
Applicants should have relevant experience in at least two of the following areas:
- Administration of Windows Server OS, application server/infrastructure and maintenance of network, system and application infrastructure and security
- Administration of Microsoft 365, SharePoint and Azure Information Protection in hybrid mode across both on-premises and cloud-based environments
- Administration of Microsoft Teams and support of Power Platform
- Extensive expertise in developing online forms for web application, as well as modernizing legacy web applications
- Strong knowledge of HTML, CSS, JavaScript, and front-end frameworks and experience with server-side scripting languages (e.g., PHP, Python, Node.js)
- Knowledge and experience in administration of any of the following areas would be an advantage:
- Microsoft Power Automate
- Virtual Desktop Infrastructure (VDI) such as Omnissa Horizon and Azure virtual desktop
- Microsoft Endpoint Configuration Manager and Microsoft Intune
- PaperCut printing system
- Microsoft SQL Server Always-On Cluster
- basic Linux OS administration skills
- automating daily system management tasks through scripting or tools
Applicants with less experience will be considered for an appointment as IT Technician.
What We Offer
The appointment will be made on fixed-term full-time contract for 2 years, to commence as soon as possible with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered, together with contract-end gratuity and University contribution to a retirement benefits scheme at 10% of basic salary. Other benefits include annual leave and medical benefits.
How to Apply
The University only accepts online application for the above post. Applicants should apply online at the University’s careers site (https://jobs.hku.hk) and upload an up-to-date CV. Review of applications will start as soon as possible and continue until August 22, 2025, or until the post is filled, whichever is earlier.
The University is an equal opportunities employer and
is committed to equality, ethics, inclusivity, diversity and transparency
