Who are we?

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.

Our employee experience:

We thrive together at Guild Group.  Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

Position Overview
As a Senior Casualty Claims Specialist, you will be responsible for managing a complex portfolio of claims, servicing clients across allied health and other professional sectors, within your delegated authority. You will also provide additional support to the Casualty Claims team and the wider claims business, particularly on more complex claims matters.

Key Responsibilities

• Manage a complex casualty claims portfolio within our Claims Service Model, adhering to our Claims Philosophy and Casualty Claims Case Estimating Guidelines.
• Assist the Casualty Claims Team Manager with claims advice, coaching, mentoring junior colleagues, and conducting peer reviews when required.
• Support the Claims Legal Services Manager by providing insights into legal suppliers and contributing to legal services initiatives.
• Take the lead in providing feedback to product and underwriting teams on risk and policy wording issues.
• Provide cross-functional claims support, particularly with complex recovery matters.
• Identify and proactively manage claims requiring legal involvement, ensuring all relevant documentation is handled in a timely manner.
• Analyse legal advice critically and provide clear instructions as needed.

Knowledge, Experience, and Skills Required

• Bachelor of Laws (LLB) qualification would be great however not necessary with the relevant experience
• Previous experience managing claims within a casualty/professional indemnity portfolio.
• Strong knowledge of law, legislation, and litigation practices relevant to casualty claims, particularly public and products liability, and professional indemnity.
• Advanced knowledge of claims management processes and guidelines within the general insurance industry.
• Solid understanding of insurance business drivers.
• Exceptional attention to detail and problem-solving skills.
• Excellent written and verbal communication skills, with advanced negotiation abilities.
• Ability to work independently while being a collaborative team player.
• Confidence in researching issues and making informed decisions.
• Strong organizational skills and high level of computer literacy.

What we offer?

• Remuneration package + annual short- term incentive
• Hybrid working arrangement (2 days in office, 3 days from home)
• Paid parental leave for eligible staff and an extra day of paid leave in addition to annual leave entitlements
• Enhanced long-service leave
• Staff discounts and offers with leading retailers and an innovative Employee Assistance Programme
• Wellbeing initiatives, learning opportunities and purpose led businesses.

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect. We are open to candidates that may require a part-time arrangement; let us know what that looks like for you in your cover letter.

If you have any questions, please email Jason at recruitment@guildgroup.com.au. Please do not apply via email

Let's thrive together