Location: Sydney or Melbourne

Ways of Working: Hybrid - 2 days in office and 3 days from home

Who are we?

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.

The role:

As part of our Short Tail Claims team, you’ll report directly to the Head of Short Tail Claims and lead a team of six highly skilled technical claims specialists. Together, you’ll deliver best-practice claims management and exceptional customer service across our landlord, technical and broker claims portfolio.

This is a fantastic opportunity for someone with deep expertise in commercial/property claims who’s ready to step into a leadership role—or for an established leader looking to make a meaningful impact.

What you'll be doing:

• Lead, coach, and develop a high-performing team of technical claims professionals
• Drive operational excellence by managing KPIs, workflow, and quality outcomes
• Champion our Claims People Value Proposition, fostering engagement and a strong team culture
• Collaborate with Quality Assurance to identify and address training needs across technical, systems, product, and soft skills
• Ensure compliance with relevant regulations and proactively manage risk and issue resolution
• Build strong stakeholder relationships and contribute to supplier performance and cross-functional collaboration

What we are looking for:

• Proven leadership capability or a strong desire to step into a leadership role, with a passion for developing others
• Extensive experience in general insurance claims—particularly commercial property—with a solid grasp of industry best practices and regulatory frameworks
• A confident communicator who can influence and engage stakeholders at all levels
• A strategic thinker who thrives on solving problems and driving continuous improvement
• A collaborative and inspiring team player who leads with empathy and purpose
• A customer-first mindset with a commitment to delivering outstanding service and support

What we offer?

• Hybrid working arrangement (2 days in office and 3 days from home)
• A role that will provide you depth and breadth of experience you just can’t get in bigger organisations. You’ll be highly visible and so will the work you do as a leader
• Participation in our annual short term incentive program
• Staff discounts and offers with leading retailers and an innovative Employee Assistance Programme
• Wellbeing initiatives, learning opportunities and purpose led businesses

If this role sounds like what you’ve been looking for then please submit an application for our Recruitment team to review. 

Our employee experience:

We thrive together at Guild Group.  Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.

If you have any questions, please email Sandra at recruitment@guildgroup.com.au. Please do not apply via email