Careers at Linfox

About Linfox | Mō Linfox

At Linfox Aotearoa New Zealand, our people are at the heart of everything we do. Guided by our values – Loyalty, Integrity, Fairness and Trust – we’re committed to delivering high-quality service across every part of our supply chain network.

• One of Australasia’s largest privately-owned logistics providers
• Over 65 years of trusted supply chain leadership
• Proudly operating across Aotearoa with a focus on safety, service, and sustainability
• Committed to creating a workplace that reflects and supports our diverse communities

About the role | Mō te tūranga mahi

We’re looking for a driven and experienced Customer Service Manager to lead our customer service function based at our Mangere site. This is a key leadership position where you’ll play a pivotal role in strengthening customer relationships, driving continuous improvement, and ensuring exceptional service delivery.

You will:

• Lead and mentor a team of Customer Service Representatives
• Act as the key contact for customer queries, feedback, and escalations
• Drive improvements in service delivery, efficiency, and customer satisfaction
• Manage reporting, claims, returns, and delivery tracking processes
• Collaborate closely with operations, logistics and transport teams for seamless service

About you | Mōhou ake

You’re a confident leader who thrives in a fast-paced, customer-driven environment. With a passion for service excellence and continuous improvement, you bring:

• Proven experience in a customer service leadership role, ideally in logistics or supply chain
• Excellent communication and relationship-building skills with internal and external stakeholders
• Strong analytical and problem-solving capabilities with attention to detail
• Comfortable working with CRM systems, data analysis, and performance reporting
• A team-oriented leader who thrives on coaching, feedback, and continuous improvement

How to apply | Me pēhea te tono

If you're ready to lead with purpose and create meaningful outcomes for our customers, we want to hear from you!

• Apply with your CV and a brief cover letter
• Tell us why you're the right fit for this role
• Applications reviewed as received – apply early
• We value diversity and welcome all backgrounds
• Join a team where your impact matters