Careers at Linfox

Mō mātou | About Us

Linfox is Australasia’s largest privately-owned logistics company, delivering supply chain solutions across transport, warehousing, and freight management. In New Zealand, we partner with some of the country’s leading brands to deliver exceptional service, innovation, and operational excellence.

Our people drive our success – guided by our values of Loyalty, Integrity, Fairness and Trust (LIFT).

Te āheinga | The Opportunity

We have an exciting opportunity for a Senior Customer Service Representative to join our head office team in Māngere. In this pivotal role, you’ll be the first point of contact for our warehouse customers, ensuring they receive accurate, timely, and professional service.

You will play a key part in investigating and resolving queries, preparing and distributing customer reports, and building strong relationships with our key accounts.

Ngā kawenga matua | Key Responsibilities

• Provide warehouse customers with a high level of service as their first point of contact.
• Respond to and resolve queries via phone and email, following up until resolved.
• Prepare and distribute accurate daily/weekly/monthly reports (DIFOT and others).
• Attend customer meetings and deliver presentations as required.
• Ensure all processes are documented and compliance standards are met.
• Support the Customer Services Manager with one-off tasks as needed.

Ō pūkenga | About You

To succeed in this role, you will bring:

• Proven customer service experience with excellent communication skills.
• Strong administration skills and attention to detail.
• Proficiency in Microsoft Word and Excel.
• Ability to work unsupervised and manage competing priorities.
• A collaborative approach and commitment to teamwork.

Ngā painga | What We Offer

• Be part of a supportive team environment in a leading logistics business.
• Opportunities for professional growth and development.
• Commitment to workplace safety and wellbeing.
• A values-driven culture where your contribution makes a real impact.

Me pēhea te tuku tono | How to Apply

If you’re ready to take the next step in your customer service career and join a business that keeps New Zealand moving, we’d love to hear from you!

Apply now and be part of the Linfox NZ journey.