• Based at our Melbourne, Burwood Campus
• Full-time and continuing
• HEW 4 $74,006 - $78,447  + 17% Superannuation (pro rata, part time)

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

As a Library Officer, you will:

• Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate
• Engage in process improvement activities and adopt new ideas, approaches and changes to work practices
• Contribute feedback and suggestions and identify situations in which change is needed to improve policy and practice
• Role model professional and ethical behaviours
• Provide basic advice to clients and make referrals to other areas of the library and University as appropriate
• Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships
• Present information in a clear, structured, concise and tailored way by focusing on key messages and check that messages are understood and meet audience needs

 To be successful, you’ll have:

Qualifications and experience

• Completion of an Associate Diploma in Library or Information Science (Library Technician) accredited by the Australian Library and Information Association; or
• An equivalent combination of training and experience, in a relevant discipline (e.g., Frontline Service, Business Administration, or Customer Contact)
• Some experience in front-line customer service with a commitment to excellence in customer service
• Experience in using a variety software applications and library operating systems
• Experience in working effectively in an inclusive environment
• Demonstrate the ability to exercise sound judgment, initiative, diplomacy, tact and discretion as well as proven experience handling sensitive and personal information in a confidential and appropriate manner

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Jenny Mitchell (Client Experience Coordinator) via email at jenny.mitchell@deakin.edu.au

For a copy of the position description, please see below:

 PD #563536 - Library Officer, Burwood - HEW4.pdf

Applications for this position close on Wednesday 18th September 2024

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.