• Melbourne Burwood Campus + hybrid work arrangements
• Full-time and continuing
• HEW 7 $101,858 - $112,156 + 17% Superannuation
  
  

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

Who are we?

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

About the role:

As The Coordinator, Hospitality you are responsible for overseeing the smooth and efficient operation of hospitality retail outlets at Deakin. This role focuses on maintaining high service standards, ensuring operational procedures are followed, and delivering an exceptional customer experience.

You will play a key role in aligning hospitality retail operations with broader organisational goals and enhancing overall performance.

As the Coordinator, Hospitality, you will:

• Oversee and manage the day-to-day operations of retail outlets, ensuring adherence to established service standards and operational procedures
• Monitor and evaluate retail performance, focusing on customer service quality, operational efficiency, and adherence to health and safety regulations
• Coordinate with suppliers and vendors to manage service contracts, resolve operational issues, and ensure timely delivery of products and services
• Develop and implement strategies to enhance the customer experience, drive operational improvements, and support the overall objectives of the venues and catering team
• Address and resolve customer concerns and complaints with professionalism and efficiency, ensuring a positive customer experience
• Prepare and maintain comprehensive records and reports on retail operations, including performance metrics and customer feedback, to inform decision-making and support operational excellence
               

To be successful, you’ll have:

• A Degree with substantial subsequent relevant experience; or
• Extensive experience and management expertise in technical or administrative fields; or
• An equivalent combination of relevant experience and/or education/training.
• Experience working collaboratively and effectively with multiple internal and external stakeholders and/or clients from business, government or community sectors and students.
• Proven experience in retail operations management, preferably within a complex or high-volume environment
• Strong understanding of retail service standards and operational procedures, with a focus on delivering high-quality customer service
• Experience in coordinating with suppliers and vendors, including managing service contracts and resolving operational issues
  
  

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Khrissy Visscher (Manager, Corporate Catering) on khrissy.visscher@deakin.edu.au

For a copy of the position description, please see below:

 Position Description - Coordinator, Hospitality

Applications for this position close on January 26th, 2025.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.