• ​​Flexible location​ + hybrid work arrangements 

• Full-time and continuing 

• ​​HEW 6 $92,573 - $99,972​  + 17% Superannuation (pro rata, part time)  

Why work with us? 

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus. 

Overview 

The Senior Officer, IT Support contributes to the seamless delivery of IT system and applications support to staff and students. This role is responsible for delivering a proactive and personalised customer experience by undertaking day-to-day support activities, resolving technical issues, maintaining functionality of digital tools and systems, and ensuring teaching and research spaces have the necessary specialised IT requirements.  

The Senior Officer, IT Support will collaborate with the IT support team to address technical concerns, maintain operational efficiency, and contribute to aligning IT services with the goals of the Customer Experience Division and the University. The role also includes providing hands-on assistance to users, ensuring that technical issues are addressed promptly and efficiently. 

As a Senior Officer, you will: 

• Provide systems and applications advice and support to customers, including assisting staff, postgraduate and undergraduate students in the use of computing equipment and computing and research laboratories.  

• Identify and suggest practical, efficient solutions to IT issues. Regularly assess current processes and systems, considering multiple perspectives to improve service delivery. Adopt new technologies and approaches to enhance the quality of service provided.  

• Collaborate with staff and students to develop IT solutions for teaching and research problems.  

• Ensure that specialised IT equipment in laboratories and other spaces is maintained effectively.  

• Develop and maintain documentation and training relating to relevant IT equipment, processes and procedures.  

To be successful, you’ll have:  

• An equivalent combination of relevant experience and/or education/training.  

• Experience installing, configuring, securing and maintaining desktop and Server operating systems.  

• Experience diagnosing hardware and software faults and replacing IT equipment subsystems.  

• Experience managing and maintaining computer software and technological devices.  

• Experience providing services and support in a large complex organisation.  

• Knowledge of electrical safety and occupational health and safety related issues.  

Here's how to apply:  

Please submit your updated resume along with a brief cover letter outlining your relevant skills and experience by clicking the 'Apply' button. 

For a confidential discussion regarding this role, please contact Goce Mitreski (Senior Coordinator, IT Support) on goce.mitreski@deakin.edu.au.   

For a copy of the position description, please see below: 

 Senior Officer IT Support HEW 6.pdf

Applications for this position close on 27/2 at 11.55pm. 

Are You Ready? 

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.  

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success. 

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.