• Flexible location + hybrid work arrangements
• Full-time and continuing
• HEW 5 $80,199 - $89,950  + 17% Superannuation

The Officer, Digital Services position plays an operational, administrative and support role for all stakeholders of the Graduate Employment Division. The position plays a key role in providing high quality digital support, enabling the Graduate Employment Division to deliver DeakinTALENT programs and services to all Deakin students—across both Campus and Cloud. This includes assisting in the setup of seamless and systematic work processes to support easy accessibility, adoption and engagement of information and digitisation of activities undertaken by internal and external stakeholders. The position also assists in the development of visual designs for various platforms, and will assist with research, collation of data and creation of dynamic reports for informed decision making.

Reporting to the Manager, Digital Strategy and Operations the Officer will:

• Provide prompt, courteous, and effective technical support to customers, including staff, students, alumni and employers, in the use of DeakinTALENT systems and platforms.
• Work closely with cross-functional teams to gather requirements and translate business needs into technology solutions.
• Create practical, simple and accessible solutions to problems after considering multiple perspectives.
• Adopt new ideas and approaches and learn from various points of view and confirm understanding.
• Collect and analyse information and data from a variety of appropriate sources to inform decision making.
• Understand local processes, prepare standard documents, manage records, regularly track progress of work tasks and identify key issues.
• Deliver effective and efficient outcomes and outputs against team and operational work plans.
• Generate new ideas and shares those ideas with others in the work area to improve process and practice.
• Seek to understand the evolving digital landscape and keep up to date with digital trends and new technologies.                                                                                                                                                                                      

To be successful, you’ll have:

• Completion of a Degree (in information systems, information technology or data science); without subsequent relevant work experience; or
• Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
• Completion of a Post-Trades Certificate or Advanced Certificate and extensive relevant experience as a Technician; or
• An equivalent combination of relevant experience and/or education/training
• Experience in a customer service or IT support role, with proven ability to seek resolutions to meet customer and business needs
• Knowledge of and experience in the use of a variety of digital tools in the context of providing support and service to customers.

Here's how to apply: 

Please submit your updated resume along with a brief cover letter outlining your relevant skills and experience by clicking the 'Apply' button.

For a confidential discussion regarding this role, please contact Nina Walsh (Senior Coordinator, Talent Development) on via nina.walsh@deakin.edu.au 

For a copy of the position description, please see below:

 PD, Officer, Digital Services-571640.pdf

Applications for this position close on Wednesday 30 April 2025 at 11.55pm.

Make an Impact with Us

Together we aim to take Deakin forward, strengthening our progressive University through the digital work we do. Whether it's empowering students, enabling teaching staff, or supporting researchers, the work you do here matters. Your achievements contribute to making a positive difference in the lives of the people and communities we serve.

So that you can focus on making a positive impact, Deakin Digital Services lays the foundations for you to be your best self, grow and evolve and join forces with exceptional people.

Be Your Best Self

As a unique individual we understand that showing up as the best version of yourself takes commitment to your personal wellbeing. That’s why we foster a supportive environment where you can manage your work to balance your productivity, engagement and wellbeing. Our approach to flexible working empowers you to achieve your best.  

Grow & Evolve

Being in the higher education sector, ours is an environment of knowledge sharing and seeking. With us you can grow your capability through formal and informal learning and continuously improve, deepen and broaden your expertise. With many digital roles and teams under the one umbrella, there’s opportunity to expand your skillset, embrace new challenges and evolve your career. When YOU thrive, WE thrive.

Join Forces

As a member of our dynamic team, you’ll tackle challenges and deliver digital services and solutions alongside supportive, inclusive and talented humans from within the team, and more broadly across the University. We are a powerful collective of diverse skillsets, strengths and experience and our practices promote an environment of collaboration where your unique contribution is welcomed and valued. When you join forces with Digital Services you join forces with Deakin. Visit Why Work at Deakin to view the overarching benefits of working with Deakin.

Are you ready to make an impact with us?

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.