Casual Hourly Rate: Casual HEW 6 ($60.56 + 11% superannuation)

Employment Type: Casual 

Location: Melbourne Burwood Campus

About the Role: 

Reporting to the Senior Audio Visual Coordinator, the Audio Visual Technician will:
× Provide a responsive customer service to resolve faults and issues within agreed service levels
× Deliver effective and efficient support and schedule maintenance of audio-visual services located across all campuses
× Provide high quality support to customers in fault resolution and service request provisioning
× Seek feedback from clients regarding their satisfaction and perspective with products or services received, respond to feedback with openness and transparency and seek to identify ways to better service the customer
× Establish and maintain strong relationships with stakeholders across faculties and portfolios, and with
external suppliers and contractors
× Engage in process improvement activities and adopt new ideas to meet organisational needs
× Support ad hoc projects

To be successful, you'll have:

Selection
× A Degree with subsequent relevant experience; or
× Extensive experience and specialist knowledge or broad knowledge in technical or administrative fields
× An equivalent combination of relevant experience and/or education/training
× Australian Communications Authority (ACA) Open Registration
× Experience maintaining audio visual technologies in an enterprise environment, with extensive experience monitoring and trouble-shooting complex audio-visual platforms
× Audio visual engineering experience with a sound understanding of audio-visual protocols

Capabilities
× Delivers Outcomes creates clarity through governance, makes decisions that result in quality outcomes.
× Growth Mindset open to learning and new experiences, invests in development.
× Collaborates cultivates collaboration across Deakin, strives for shared outcomes, builds partnerships.
× Engages Other establishes effective relationships to achieve shared goals.
× Plans work plans the delivery of work while balancing priorities and resources.
× Improves Work proactively improves the efficiency and quality of processes and systems.

Your key responsibilities will be to:

× Plan and oversee activities to deliver sustainable outcomes and value within constraints of time, cost and quality. Understand and integrate perspectives held within different areas of the University and put plans in place to build collaboration, mutually beneficial ethical alliances and develop common goals
× Bring a strong customer mindset. Strive for excellence and consult regularly with stakeholders to clarify who requires the information, the purpose for which it is required, criteria for success and where and when advice and recommendation is required. Respond to feedback from stakeholders regarding their satisfaction and perspective with services received with openness and transparency.
× Provide ethical advice to stakeholders that address underlying issues, promoting value-adding insights and recommendations. Develop and implement practical, accessible solutions based on stakeholder needs and a customer first mindset.
× Challenge existing processes by formulating creative and inclusive alternative solutions and benefits. Promote solutions to modernise work practices and ensure alignment with Deakin’s strategic direction.
× Plan and prioritises work and critical activities appropriately and recognise barriers to achieving outcomes, finds effective ways to deal with them and evaluate progress. Seek to continuously improve and apply critical learnings from projects and initiatives across the University.
× Build new and productive relationships with a diverse range of stakeholders or key and influential individuals.
× Establish and demonstrate a high level of learning, energy and commitment. Maintain personal integrity and make decisions consistent with university values.

Additional requirements: 

- The role requires the incumbent to apply for and maintain a Working with Children
Check.

Please submit your updated resume and 1 page cover letter. Applications for this position close on 23/03/2025.