Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

Who are we?

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

Are you passionate about research and data integrity? Do you thrive in a collaborative environment, supporting teams to enhance research systems and data management? If so, we have an exciting opportunity for you!

As an Officer, Research Systems Support, you will:

• Offer first-point resolution for research system issues, ensuring all interactions are effectively tracked and documented to maintain seamless operations.
• Address service requests and incidents promptly, adhering to service level agreements and performance targets; escalate complex queries as necessary.
• Efficiently manage and administer user access across multiple research systems, ensuring appropriate permissions and security protocols are upheld.
• Conduct daily reviews of data feeders, rectifying errors and communicating potential enhancements to improve data quality; run health checks and notify stakeholders of issues to ensure data integrity.
• Update and maintain training materials and knowledge articles, providing clear guidance on system management, policies, and procedures to support self-service data requests.            

 To be successful, you’ll have:

• Degree without subsequent relevant work experience; or
• Associate Diploma and at least two years subsequent relevant work experience; or
• Post-Trades Certificate or Advanced Certificate and extensive relevant experience as a Technician; or
• An equivalent combination of relevant experience and/or education/training.
• Experience in administration and related activities in a large organisation with complex administrative structures, policies, and procedures.
• Experience in operating in a high-pressure diverse environment, involving face to face, phone, and written issue.

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Lucy Edwards - Senior Systems and Data Officer - Res Systems & Infrastructure on lucy.edwards@deakin.edu.au

For a copy of the position description, please see below:

 Officer Research Systems Support_HEW 5 PD.pdf

Applications for this position close on June 8, 2025.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.