Senior Specialist, Platform Development
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Job no: 573565
Work type: Full-time
Location: Geelong - City, Melbourne - Burwood
Categories: Information Technology
- Based at our Melbourne, Burwood Campus / Geelong, Waterfront Campus + hybrid work arrangements
- Full-time and continuing
- HEW 9 $138102 - $146374 + 17% Superannuation
Why work with us?
Deakin is a Victorian university with a global impact. We are agile and innovative, and committed to making a positive impact through our excellence in education and research and the contributions we make to the wider community. As one of Australia’s largest universities, Deakin has strong global linkages, world-class research and an education portfolio that blends the best of campus and digital delivery into a highly supportive and personalised student experience. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.
At Deakin, you will enjoy a range of benefits, including various leave options such as generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to advance your career; an inclusive, supportive culture and environment to work in, both online and on campus.
About the role
As a Senior Specialist, Platform Development, you will lead the design, implementation, and support of scalable CRM platform components that underpin both project delivery and ongoing operations. With a focus on technical execution, platform enablement, and alignment to long-term architecture, you will drive innovation to shape and evolve Deakin’s CRM eco-system.
The CRM eco-system comprises Salesforce and a set of integrated technologies that together support engagement, marketing, and service capabilities across the university.
As a Senior Specialist, Platform Development, you will:
- Lead the design, development, and implementation of fit-for-purpose CRM platform components to support project delivery and operations.
- Oversee and guide the technical architecture, governance, and enablement of the CRM platform, ensuring interoperability across integrated systems and alignment with university technology strategy.
- Collaborate with Enterprise and Solution architects, delivery teams, and business stakeholders to align on platform direction and priorities.
- Support platform operations through troubleshooting, optimisation, and consultancy.
- Provide technical mentorship and contribute to the refinement of CRM platform practices, standards, and delivery approaches.
To be successful, you’ll have:
- Postgraduate qualifications and extensive relevant experience; or Extensive experience and management expertise
- A degree with substantial subsequent relevant experience, or an equivalent combination of education and experience in CRM platforms or related fields, including demonstrated experience working in multi-platform CRM environments such as Salesforce (Sales Cloud, Marketing Cloud, or other clouds) and Tealium or similar Customer Data Platform (CDP) products.
- Relevant Salesforce certifications (e.g., Platform Developer, System Architect) would be highly regarded.
- Strong knowledge of platform architecture, patterns, and integration principles and a track record in designing secure, scalable, and sustainable technical solutions.
- Excellent communication and stakeholder engagement skills and a continuous improvement mindset and platform enablement experience.
Here's how to apply:
Please submit your updated resume and a short cover letter outlining your skills and experience.
For a confidential discussion regarding this role, please contact Michael Heley (Associate Director, Enterprise Platforms) on michael.heley@deakin.edu.au
For a copy of the position description, please see below:
PD-Senior Specialist Platform Development-573565.pdf
Applications for this position close on 28th July 2025.
Are You Ready?
Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.
We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.
We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.
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