Casual Hourly Rate: Casual HEW 4 ($50.35 per hour + 11% superannuation)

Employment Type: Casual 

Location: Geelong Waterfront Campus 

About the Role: 

This position is part of a team of reception staff managing the residential complex and delivering services to residents who call Deakin Geelong their home. The position provides reception, administration and program support services and includes high-quality customer service to the current and future residents, families, University staff and external contractors. The position acts as a point of contact for residents and provides information as part of the community life of the residential complex, this role also assists with the implementation of a range of activities that facilitate a living and learning community.

To Be Successful, you'll have:

• Relevant qualifications in office administration and customer service experience/training residential facilities within or outside the education sector.
• Proven successful ability to deliver high-quality customer service.
• Demonstrated experience in the provision of relevant and accurate administrative support to a range of staff.
• Demonstrated ability to operate independently and effectively within a team environment.
• Demonstrated ability to plan and implement activities, think critically and problem solve.
• Excellent computer literacy skills in order to use university-based software programs to prepare relevant documentation.
• Knowledge of and interest in the issues and challenges facing the University and the development of student residential services.
• Ability to mentor young adults and genuine interest and empathy in dealing with related issues.
  Demonstrated empathy with and understanding of issues that affect the personal and social life of University students with a focus on those living on residences.

Your key responsibilities will be to:

• Provide high-level customer service/reception responses to enquiries/requests and program support to staff and residents of Geelong residential complex, including after-hours incident response in liaison with security.
• Perform a range of reception/administrative tasks associated with the overall operation of Geelong student residences.
• Assist with the management of accurate and complete data within residential housing management system.
• Assist in the promotion and implementation of events/activities and programs associated with the development of a strong sense of residential community life.
• Assist other program support/administrative staff and Residential Services management team in the coordination of the residential volunteer program regarding appropriate activities/functions for the residential complex.
• Ensure the implementation of all University policies that relate to the areas for which the position is responsible, particularly those relating to occupational health and safety, risk management.
• Assist and support other reception officers, administrative staff and senior members of staff such as the General Manager.

Additional requirements: 

• The role requires the incumbent to apply for and maintain a Working with Children
  Check.
• The roster for this casual position is hours between 7am - 7pm, 7 days a week. This role involves providing shift coverage during Public Holidays, Staff Leave and Deakin's shutdown periods over the Christmas and Easter holidays. Casual staff are expected to be available during these periods.

Please submit your updated resume and 1 page cover letter. Applications for this position close on 16/11/2025.