• Flexible location | Hybrid work arrangements
• Full-time and fixed term (until 31 Dec 2026)
• HEW 8 $118,801 - $136,018 + 17% Superannuation

Who are we? 

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities. 

About the role

The Specialist, Platform Development (ServiceNow) plays a key role in shaping and optimising Deakin’s ServiceNow platform to meet business and operational needs. Working closely with stakeholders, the role translates functional requirements into well-designed platform solutions, ensuring the platform is configured and used in a way that is reliable, scalable, and secure.

This role requires strong ServiceNow platform knowledge, a consultative mindset, and a proactive approach to problem-solving, with a focus on improving service outcomes while maintaining platform standards and long-term sustainability.

As a ServiceNow Platform Specialist, you will:

• Plan and oversee the design and implementation of ServiceNow platform solutions, including IT Service Management (ITSM) and Customer Service Management (CSM), ensuring alignment with business needs, industry standards, and Deakin’s platform guidelines.
• Partner with business and technical stakeholders to identify opportunities to improve service workflows, data quality, and user experience across ITSM and CSM, supporting the resolution of platform and process issues.
• Contribute to the enhancement of platform capabilities, including service workflows, integrations, and automation, ensuring solutions align with university objectives and technical standards.
• Provide functional expertise to project teams and stakeholders, advising on ServiceNow capabilities, configuration options, and best-practice use of ITSM and CSM processes.
• Gather, analyse, and document functional requirements, translating them into effective ServiceNow solutions, supporting solution demonstrations, and enabling successful user adoption.
• Ensure platform solutions comply with security, privacy, and regulatory requirements, working with relevant teams to manage risk and protect institutional data.
• Stay up to date with ServiceNow platform developments, particularly across ITSM and CSM, identifying opportunities to improve service outcomes, customer experience, and business performance.
• Act as a coach within the team, contributing to shared learning, knowledge exchange, and a positive, inclusive team culture.

To be successful, you’ll have:

• Postgraduate qualifications or progress towards postgraduate qualifications and extensive relevant experience; or an equivalent combination of relevant experience and/or education/training.
• Extensive experience working with enterprise platforms, with strong functional expertise in ServiceNow, particularly across IT Service Management (ITSM) and Customer Service Management (CSM).
• Demonstrated ability to translate business and service requirements into effective platform solutions, balancing customer experience, operational needs, and platform standards.
• Strong understanding of ServiceNow configuration, workflows, and data models, and how these are applied within ITSM and CSM processes.
• Experience working within governance, security, privacy, and compliance frameworks to ensure platform solutions meet organisational and regulatory requirements.
• Awareness of emerging platform trends and best practices, with the ability to assess and apply them pragmatically to improve service outcomes.
• Strong communication and stakeholder engagement skills, with experience advising and influencing a diverse range of technical and non-technical stakeholders.

Here's how to apply: 

Please submit your updated resume along with a brief cover letter outlining your relevant skills and experience by clicking the 'Apply' button.

For a confidential discussion regarding this role, please contact Ronnie Sejean (Senior Manager, Digital Platforms) via email at ronnie.sejean@deakin.edu.au

For a copy of the position description, please see below:

 Specialist, Platform Development - HEW 8_ PD.pdf

Applications for this position close on 6^th Feb 2026.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.