Jobs

Are you a passionate  leader who thrives in a dynamic, client focused environment? Do you bring out the best in others through collaboration, innovation and a strong sense of purpose If so, Amana Living  invites you to join us as our next  CHSP Lead

About the Role

As the CHSP Lead, you'll lead a team of  dedicated Service Coordinators, providing hands on support, strategic guidance and inspired leadership. Reporting to the Operations Manager - CHSP, your role will be pivotal in both enhancing the quality of our current services and identifying opportunities for sustainable growth. y

You’ll thrive in this role if you’re adaptable, solutions-focused, and ready to lead in a continually evolving aged care landscape.

Key Responsibilities

Leadership & Staff Development

• Lead and support  a team of CHSP Service Coordinators, ensuring each team member is supported and empowered to meet key performance indicators.
• Provide regular coaching, mentoring, and development opportunities, including structured performance reviews.
• Address performance issues constructively and timely, fostering a positive environment where staff are motivated to excel.
• Ensure ongoing compliance with Aged Care Quality Standards through training and monitoring.
• Facilitate effective team planning aligned with Amana Livings broader stratic objectives.

Client-Centric Focus

• Deliver exceptional customer service, ensuring that every client interaction is approached with empathy and professionalism.
• Ensure client inquiries are responded to within 24 hours, adhering to a high standard of responsiveness.
• Oversee the creation of care plans that are outcome-focused, personalised, and designed with a strong emphasis on reablement.
• Manage client feedback and complaints in accordance with best practice resolution processes.
• Maintain accurate and thorough client records in the CMS system as per company procedures.

Business Operations & Growth

• Collaborate with the Operations Manager to identify, pursue, and implement new funding opportunities, driving sustainable growth for CHSP services.
• Monitor service delivery to ensure efficiency, effectiveness, and alignment with strategic objectives and service agreements.
• Lead the financial management of CHSP services, including budget development, variance reporting, and implementing corrective actions as needed.
• Support the transition of CHSP clients to higher-care home care packages, facilitating continuity of care and future growth opportunities.
• Implement strategic improvements to maintain the competitiveness and sustainability of services in a changing industry landscape.

Positive Culture & Communication

• Foster an inclusive and positive workplace culture that aligns with Amana Living's core values
• Create a sense of belonging and corporate identity among community-based staff through regular communication and team-building activities.
• Role model a customer-centric attitude, demonstrating commitment to placing the client at the heart of all operations.
• Facilitate effective meetings and forums for communication, information sharing, and collaborative planning.

Risk & Compliance Management

• Maintain oversight of CHSP business operations, proactively addressing potential risks and challenges to meet business imperatives.
• Ensure compliance with all relevant legislation, funding requirements, and organisational policies.
• Step in to provide advice, guidance, or hands-on support as required to address urgent or complex situations.

What You Bring

• Exceptional interpersonal and communication skills.
• Strong organisational and time management capabilities.
• A proactive, innovative approach to solving challenges.
• Proficiency in computer systems, with a readiness to learn new tools.
• Proven experience in motivating teams and managing performance.

Essential Requirements

• National Police Clearance Certificate (no older than six months).
• Proof of current influenza and COVID-19 vaccinations (as per Amana Living policies).
• A valid Western Australian C Class Driver’s License
• Successful completion of pre-employment questionnaire and reference check

Why Join Amana Living?

At Amana Living, we're not just about providing care—we're about creating a community. As the CHSP Lead, you'll contribute to a workplace culture that values teamwork, adaptability, and continuous improvement, making a real impact in the lives of our clients and staff alike.

• A supportive, adaptive work environment with opportunities for personal and professional growth.
• The chance to lead meaningful change and innovation in the aged care sector.
• Competitive salary package with access to not-for-profit salary packaging benefits.
• flexible working arrangements to support your work- life balance.

Ready to make a meaningful impact?
Join us in leading the future of community-based aged care—apply today!