Utilise your skills and experience to make a significant impact on the future of healthcare!

• Full-time, 2-year fixed term contract
• Based in Melbourne, however suitable candidates based in Sydney may be considered.
• Enjoy flexibility – hybrid working arrangements
• Join a culture-led digital strategy! 

The Process Framework and Tools Specialist will be responsible for maintaining and optimising Ramsay’s Business Process Management capability, including the Ramsay Global Process Framework and process architecture, and our usage of the SAP Signavio Process Management tool.

To do this, you will collaborate with cross-functional teams across Ramsay’s businesses to align the Process Framework and Signavio’s features with strategic business goals. Your expertise will support the successful delivery of process management and improvement within projects and programs.

This role will require the successful candidate to develop and maintain strong relationships with key stakeholders across the business to ensure their current and future needs are met. This requires building a deep understanding of the organisation and how services are delivered to key customer groups, allowing you to align solutions with business objectives effectively.

This role will involve, but is not limited to:

• Act as a SME in the Ramsay Global Process Framework (which includes process architecture, process governance, process modelling, and process management approaches), sharing this knowledge broadly with the business. This will include working with our Global process teams located in the UK and Europe to maintain alignment of the Framework, including occasional out-of-hours calls.
• Mentor and train team members and stakeholders to build organisational capability in process management and modelling capabilities.
• Administer the SAP Signavio process management tool, ensuring it aligns with organisational needs. You will manage configurations, recommend enhancements and oversee ongoing maintenance to optimise both performance and user experience.
• Collaborate with project teams and provide subject matter expertise throughout the project lifecycle to ensure effective process modelling and improvements are delivered.

About You

The successful candidate will not need detailed technical skills but is able to work with our Technology teams to ensure our process management tools are functioning correctly.

You will also demonstrate:

• Deep understanding of process management frameworks and methodologies including the use of process architecture in an organisation
• Proven experience in managing and optimising SAP Signavio, including Signavio Process Modelling and Process Intelligence capabilities (or similar process mining tools)
• Strong familiarity with process modelling methodologies such as BPMN 2.0
• Experienced in working with business users to build process maturity in an organisation
• Demonstrated business acumen and commercial awareness
• Excellent communication skills and a collaborative and respectful approach to cross-functional interactions
• Expert at cultivating and maintaining key stakeholder relationships to ensure their current and future needs are met

Desirable:

• Experience within the Health Care setting is highly desirable
• Familiarity with process improvement concepts such as Lean Six Sigma
• Exposure to statistical analysis and reporting

If you’re passionate about making a difference, thrive in dynamic environments, and want to be part of a forward-thinking organisation, this role is for you!

Benefits!

Professional Advancement: Recognition and Professional Development. Free access to LinkedIn Learning with over 18,000 courses to advance your career and the Ramsay Leadership Academy to support career progression.

Ramsay Rewards: Access great deals at over 100+ major retailers

Employee Wellbeing: Flexible working arrangements, a commitment to work/life balance and free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.  

Make a Difference: Be part of a culture-led, digital strategy! Make a meaningful impact on the delivery of quality healthcare services and contribute to the transformation of the industry.

Ramsay Way Culture: Join a team dedicated to 'People Caring for People,' fostering a positive, supportive and inclusive environment.

About Us

Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.

We believe in a bright future for our company and for every one of our employees – our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.

Requirements

• A National Police check conducted within the previous 12 months may be asked of you
• According to the role, Ramsay may require proof of immunisation against infectious diseases, which may include Covid-19.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com