Patient Accounts Processor/Administrator
Multiple flexible casual positions available
Join Us and You Will:
- Grow your career in a supportive, nurturing environment
- Have access to flexible working practices
- Enjoy working as part of our close-knit, supportive team
- Play a critical role in our mission to deliver excellent customer service
The Role
We're looking for a motivated and enthusiastic applicant to join our team in managing a large volume of outbound and inbound calls and emails from discharged patients, as well as providing additional support in invoicing and collections work.
The ideal candidate should be a fast learner and possess a pleasant phone demeanour. The role is based in St Kilda Road, Melbourne.
Key accountabilities of the role include:
- Assist with patient queries via phone and email.
- Generation and submission of accounts to patients, health funds and third-party payers.
- Payment and refund processing.
- Liaising with patients, health funds and other external stakeholders.
- Data entry and processing.
About You
This position is suited to a reliable, self-motivated individual that is looking for a position with flexible work hours/days for example during school hours or around your university timetable. You should possess a strong customer focus and demonstrate excellent communication skills.
Essential Skills and Experience
- Proven ability to work effectively in a team environment and independently as required.
- Excellent customer service skills, including friendly phone manner.
- Strong work ethics and reliable worker.
- Ability to complete tasks within designated timeframes and meet KPI targets.
- Ability to problem solve, with exceptional organisational skills and the ability to work under pressure.
The Organisation
Ramsay Health Care, a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.
We believe in a bright future for our company and for every one of our employees – our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.
For more information, visit our website here - https://www.ramsayhealth.com.au/
What’s in it for you?
Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
Discounts: Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support.
Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.
*Please note casual employees may not be eligible for all benefits.
Requirements
- Must provide a National Police check conducted within the previous 12 months
- According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.
To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com
For enquiries, please contact Libby Pratt, Patient Accounts Team Lead via prattl@ramsayhealth.com.au
