Position Title: Senior Application Specialist – Support & Technical Ownership
Reports To: Head of Applications Support / Technical Support Team Lead
Location: Head Office - National Role, suitable candidate can work from any RHC location.
Employment Type: Full-Time fixed term contract 2-years
The Senior Application Specialist is responsible for the technical ownership, support, and continuous improvement of enterprise applications. This role ensures the stability, performance, and usability of critical business systems through expert-level troubleshooting, stakeholder engagement, and proactive system management. The specialist works closely with clinicians, administrative staff, vendors, and IT teams to deliver high-quality support and continuous improvement of healthcare technologies.
Key Responsibilities
Technical Ownership
• Serve as the primary technical owner for assigned applications, ensuring optimal performance, reliability, and scalability.
• Maintain deep knowledge of application architecture, integrations, and dependencies.
• Lead application lifecycle management including upgrades, patching, and end-of-life planning.
• Collaborate with vendors and internal teams to manage application roadmaps and feature releases.
Support & Incident Management
• Provide Tier 2/3 support for complex application issues, ensuring timely resolution and root cause analysis.
• Monitor application health and performance using appropriate tools and dashboards.
• Develop and maintain support documentation, knowledge base articles, and runbooks.
• Participate in on-call rotations and incident response as required.
Stakeholder Engagement
• Liaise with business units to understand application usage, pain points, and enhancement opportunities.
• Translate business requirements into technical solutions in collaboration with developers and vendors.
• Conduct training and onboarding sessions for end-users and support staff.
Continuous Improvement
• Analyze support trends and metrics to drive proactive improvements.
• Lead or contribute to application-related projects, including migrations and integrations.
• Identify and implement automation opportunities to streamline support processes.
Required Skills & Experience
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in application support or technical systems administration.
• Strong understanding of enterprise application ecosystems (e.g., ERP, CRM, EHR, custom platforms).
• Experience with ITIL practices and service management platforms (e.g., ServiceNow, Jira).
• Excellent problem-solving, communication, and stakeholder management skills.
Desirable Qualifications
• Certifications in relevant technologies (e.g., Microsoft, Oracle, AWS, ITIL).
• Experience in regulated industries (e.g., healthcare, finance).
Key Attributes
• Proactive and self-driven with a strong sense of ownership.
• Analytical mindset with attention to detail.
• Ability to work independently and collaboratively in cross-functional teams.
• Strong documentation and communication skills.
To Apply
All applications must be lodged online.
Applications Close: 20h August 2025
Apply now
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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time