Senior Service Desk Analyst

Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights!

• Permanent full-time opportunity
• A great work culture and a friendly supportive team!
• Brisbane based role at Greenslopes Private Hospital

As a Senior Service Desk Analyst, you will be the first point of contact for customer service and technical support to Ramsay Health Care IT users.

In this role, you will provide responsive, high quality and expert level of customer service and technical support to IT users and other IT staff through diagnosing and troubleshooting problems in an efficient and effective manner to meet the needs of the department’s operational objectives.

Your key accountabilities will include, but are not limited to:

• Provision of expert, responsive and high quality support and incident resolution
• Accept support requests including create of IT incidents and coordinate fulfillment of incidents
• Effectively categorise, communicate and negotiate the priority of service requests and Incidents
• Monitor the performance of local hospital IT infrastructure and ensure daily backups are complete
• Act as a senior resource for less experienced Service Desk Analysts and provide guidance and information in a supportive environment to encourage learning

About You

Your exceptional communication and interpersonal skills will allow you to forge strong, positive connections and deliver top-tier customer service. You are able to effortlessly convey information to both technical and non-technical people, all within our dynamic and fast paced environment.

You will also demonstrate:

• Minimum 4 years’ experience in a high level IT support role or helpdesk / service desk environment
• Diploma in IT
• Proven expert analytical skills with the ability to identify and manage customer issues and contribute to the development of high level solutions whilst managing customer expectations
• Demonstrated hardware diagnostic skills
• Demonstrated working knowledge of core and non-core applications
• Excellent attention to detail and ability to complete tasks within designated time frames
• Computer literacy across the Microsoft office suite of programs, Windows desktop and Windows server operating systems
• Previous experience working for a large multi-site organisation is desirable
• Previous experience working in a health care environment is desirable
• Experience with patient administration systems, SAP, Chris21 and other health industry specific applications

Your participation in an on-call roster and travel between locations within Brisbane may be required from time to time. Our successful candidate will hold a current and valid Open Driver’s License and have access to a car.

Benefits

Professional Advancement: Recognition and Professional Development. Free access to LinkedIn Learning with over 18,000 courses to advance your career and the Ramsay Leadership Academy to support career progression.

Ramsay Rewards: Access great deals at over 100+ major retailers

Employee Wellbeing: Flexible working arrangements, a commitment to work/life balance and free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.  

Make a Difference: Be part of a culture-led, digital strategy! Make a meaningful impact on the delivery of quality healthcare services and contribute to the transformation of the industry.

Ramsay Way Culture: Join a team dedicated to 'People Caring for People,' fostering a positive, supportive and inclusive environment.

About Us

Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.

We believe in a bright future for our company and for every one of our employees – our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.

Requirements

• A National Police Check conducted within the previous 12 months may be asked of you

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com