About the Role

A casual opportunity exists for a Ward Secretary to apply their customer service and organisational skills in a mental health setting. Join a diverse and collaborative team, providing administration support to inpatient wards, day patient programs and specialities, and outpatient psychiatrist consulting suites.

Your primary responsibility will be to deliver a comprehensive and customer focused service across our front of house areas, with a particular emphasis on admissions and inpatient wards (including ECT and ketamine services).

Your duties will include:

• Providing excellent customer service across all aspects of the Department.
• Answering phones promptly, efficiently and with a friendly demeanour.
• Conducting Health Fund eligibility checks to confirm patients’ eligibility for hospital stays.
• Completing preadmission and informed financial consent procedures for both day and overnight patients.
• Processing all booking requests from the mental health intake team and reviewing theatre lists.
• Thoroughly checking all received paperwork and initiating follow-up actions as necessary, ensuring patients possess the appropriate level of health fund coverage.
• Recording all bookings accurately in the relevant system, such a Meditech.
• Ensuring the successful implementation and consistent adherence to standard policies, processes, and documentation within the Revenue Cycle. 

About You

To thrive in this role, you will embody a positive role model, fostering a culture that's not just positive, but also friendly, cooperative and forward thinking.

Additionally, you should have:

• Previous experience in health services, especially in a hospital or with doctors and specialists is highly valued.
• Ability to complete tasks within the set timeframes.
• Capability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in using computer systems, particularly the MS Office Suite.
• Experience in medical billing.
• Familiarity with health funds and contract interpretations.
• Flexibility to cover different shifts as required.

Desirable:

• Certificate in Medical Terminology.
• Experience in hospital mainframes systems.

Remuneration: On offer is base hourly rate ranging from $32.83 - $36.59+ superannuation, exclusive of penalties or allowances (HSU L2.1 to L2.5).

What’s in it for you?

• Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression. 
• Discounts:  Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental. 
• Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7. 
• Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more. 

*Please note casual employees may not be eligible for all benefits. 

The Hospital

Hollywood Private Hospital is a modern, acute care hospital in Nedlands and enjoys a strong reputation for excellence in patient care. With over 700 licensed beds, Hollywood Private Hospital provides medical, surgical and mental health services for over 70,000 West Australian each year. 

For more information on the hospital, please visit www.hollywoodprivatehospital.com.au

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com

Requirements

• Must provide a National Police check conducted within the previous 12 months
• Depending on the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases, which may include Covid-19.

If you have any questions about this opportunity, please contact Elisa Gutierrz, Mental Health Administration Co-ordinator, at GutierrezE@ramsayhealth.com.au