Administration and Bookings Officer
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Job no: JR103450
Work type: Permanent
Location: North Shore Private Hospital
Categories: Administration/Support Services
- Endoscopy Theatre Bookings and Admissions Clerk
- Full time Opportunity Monday to Friday must be able to start from 630am
About the Role
- Our customer focused administration team are responsible for ensuring the seamless patient health journey.
- This opportunity will see you responsible for key duties including patient scheduling, pre-admission and admission of patients in our Ramsay Surgical Centre day unit.
- As a first point of contact for our doctors, patients and their families you will strive to deliver an exceptional customer service experience for all.
Key responsibilities of this job include:
- Responsibility of delivering the daily Operating Theatre List
- Timely and accurate management of doctor enquiries in relation to Operating Lists and Theatre requirements
- Responsible for providing administrative support and assistance to the Endoscopy Nurse Unit Manager
- Admitting and discharging patients
- Data Entry of patients details
- Hospital/ medical administrative experience is highly desirable
- Scheduling and health fund checking experience highly desirable
- Be highly committed to providing excellent customer service outcomes for all patients, visitors and doctors
- Excellent communication skills and demonstrated problem solving ability
- Proven track record of agility & flexible in previous roles to deliver upon competing priorities
- High degree of accuracy and attention to detail
About You
You will enjoy working in a high performing team and where no two days are the same. You will display an unwavering commitment to delivering customer service excellence each and every time and understand how to leave our customers with a professional and positive impression of our site.
In addition, you will demonstrate:
- Intermediate-advanced skills utilising the Microsoft office suite with ability to maintain data entry accuracy.
- Previous experience in theatre bookings or surgical medical administration
- Proven ability to work in a customer service focused environment
- Exceptional communication skills, both verbally and written
- Excellent stakeholder engagement skills
- Ability to thrive in a fast-paced environment, managing conflicting priorities
- Certificate in Medical Terminology desirable
- Experience in hospital mainframe systems desirable
Remuneration: A base hourly rate ranging from $31.36+ superannuation based on experience level and qualifications, exclusive of penalties or allowances. (Grade 3, Year 1)
What’s in it for you?
Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
Discounts: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.
Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.
The Hospital
North Shore Private Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at
www.ramsayhealth.com
Requirements
- Must provide a National Police check conducted within the previous 12 months
- According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.
To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.
For enquiries, please contact Sally Wells via WellsS@ramsayhealth.com.au
Applications Close: 31 July 2025
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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