Consumer Liaison Officer
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Job no: JR105611
Work type: Permanent
Location: Joondalup Health Campus
Categories: Administration/Support Services, Allied Health Professionals, Nursing - Registered
We are seeking a dedicated Consumer Liaison Officer to join the Consumer Liaison Service at Joondalup Health Campus and be the vital link between our consumers and healthcare services.
About the Role
As a Consumer Liaison Officer, you will play a pivotal role in enhancing the patient experience by:
- Acting as the first point of contact for patient feedback, concerns, and compliments.
- Supporting patients, families, and carers to navigate the healthcare system.
- Collaborating with clinical and non-clinical teams to resolve issues and improve service delivery.
- Promoting a culture of transparency, respect, and continuous improvement.
Key Responsibilities
- Receive, document, and manage consumer feedback in accordance with Ramsay Health Care and the Western Australia Department of health policy and legislation.
- Facilitate timely and compassionate responses to complaints and concerns.
- Identify trends and contribute to service improvement initiatives.
- Build strong and supportive relationships with stakeholders within the complaints process.
About You
We’re looking for someone who is:
- A strong communicator with excellent interpersonal skills.
- Empathetic, patient-focused, and solution-oriented.
- Previous experience in a hospital or healthcare setting.
- Strong skills using Microsoft Office and incident/feedback Management Systems.•
- Excellent documentation and report/letter writing skills.
- Excellent attention to detail.
What’s in it for you?
- Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
- Discounts: Ramsay Rewards - Access great deals at major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
- Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.
- Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.
Why Joondalup Health Campus?
Owned and operated by Ramsay Health Care, Australia’s largest and most respected operator of private hospitals, Joondalup Health Campus is the largest health care facility in Perth’s northern suburbs, providing 24-hour acute care from an integrated public and private campus.
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at
www.ramsayhealth.com
To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.
Requirements
- Must provide a National Police check conducted within the previous 12 months
- Depending on the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.
- Australian citizens and permanent residents only.
Closing date: 6 October 2025
Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time
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