Administration Support Officer
Ramsay Health Care has an exciting opportunity for an Administration Support Officer
to join our RCM National Administration Team!
• Australia’s largest private health care provider
• Permanent full-time position (2-year fixed term)
• Flexible location – hybrid working supported
The Opportunity
The Revenue Cycle Management (RCM) team is a multifaceted team responsible for managing and supporting the accurate timely and efficient collection of revenue, from the initial patient encounter or service provided to the receipt of final payment. The team oversees a diverse range of operational facets including administration tasks such as insurance coverage verification, hospital admission, and charge capture, as well as accurate coding of services rendered and adherence to contractual business rules, claim submission to payors and diligent follow up on outstanding accounts.
As an Administration Support Officer, you will be responsible for developing, implementing, and supporting nationally consistent revenue cycle administration activities. You will provide guidance, support, education, and training for hospital-based administration teams, to achieve operational excellence, optimise revenue capture and improve cash collections.
About you
To succeed in this role, you will be an enthusiastic individual with a strong hospital administrative skillset and a passion for process improvement and customer service. You will have strong communication and interpersonal skills, enabling effective interaction with a variety of stakeholders. Comfort in both collaborative team settings and autonomous working environments is essential, reflecting your adaptability and versatility in achieving objectives.
Key Skills and Experience
Minimum 2 years’ experience in hospital administration.
Experience with patient administration systems: e.g., Meditech, Eclipse, SAP, and other relevant health industry specific applications.
Highly effective communication and interpersonal skills.
Demonstrated commitment to a high standard of customer service.
Demonstrated written skills with the ability to prepare documentation and training/education materials.
Dedicated to ongoing enhancement and the pursuit of excellence in hospital administration practices.
Ability to work autonomously, within a multi-disciplinary team, collaboratively with stakeholders and to tight deadlines.
Ability to adapt workshop and training content to different audience needs and learning styles.
Ability to work in a dynamic, fast-paced, rapidly changing environment.
Desirable
Experience and knowledge of private health insurers and payor contracts.
Previous experience with projects or change management.
Industry certification in process improvement or a tertiary qualification in business, commence or health.
Benefits
Professional Advancement: Recognition and Professional Development. Free access to LinkedIn Learning with over 18,000 courses to advance your career and the Ramsay Leadership Academy to support career progression.
Ramsay Rewards: Access great deals at over 100+ major retailers
Employee Wellbeing: Flexible working arrangements, a commitment to work/life balance and free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.
Make a Difference: Make a meaningful impact on the delivery of quality healthcare services and contribute to the transformation of the industry.
Ramsay Way Culture: Join a team dedicated to 'People Caring for People,' fostering a positive, supportive and inclusive environment.
About Us
Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.
We believe in a bright future for our company and for every one of our employees – our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.
Requirements
• A National Police Check conducted within the previous 12 months may be asked of you
To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.
Applications should include a detailed CV, cover letter addressing the key accountabilities and position deliverables within the Position Description.
For enquiries or to discuss this opportunity, please contact Laura Ali, National Administration Manager E: alil@ramsayhealth.com.au
Applications close: 15th September 2025
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