Bringing patients home to Joondalup Health Campus

As our Hospital Access Manager, you'll be responsible for patient flow at Joondalup Health Campus! You will ensure every patient's journey is safe, smooth, and happens just when it should.

Leading our Patient Flow team, After Hours Managers and the Staffing Office, you'll be the go-to person for smooth access and escalating any concerns.

Your mission? To keep our beds optimally managed and our services running seamlessly, day and night, 24/7.

Driving Excellence in Patient Care and Operations

As a key leader, you'll be instrumental in shaping decisions that ensure we deliver exceptional patient care. Your role ensures our clinical, operational, and workforce strategies not only meet our activity targets but also powerfully align with Ramsay's overarching goals.

Key Responsibilities: Making a Real Difference

Patient Flow and Bed Management: Orchestrating seamless journeys

• Lead and implement innovative hospital-wide patient flow strategies that elevate the patient experience.
• Master the art of bed capacity management, from daily oversight to future demand forecasting and swift escalation.
• Collaborate closely with our Emergency Department, Wards, Theatres, Maternity, and Executive teams to forge seamless access and discharge pathways.
• Dive deep into flow KPIs like access block, ED LOS, DNW, length of stay, and discharge performance, identifying opportunities for enhancement.
• Step up as the senior escalation point to tackle capacity challenges, uniting multidisciplinary teams to find effective solutions.
• Lead and contribute to vital discussions in daily operational huddles, access meetings, and surge planning committees.

After Hours Manager (AHM) Leadership: Guiding our after-hours heroes

• Inspire and mentor the Patient Flow & After-Hours Manager team, providing clear professional leadership and direction.
• Uphold consistent decision-making and rigorous clinical governance standards throughout all after-hours operations.
• Cultivate strong, clear communication channels connecting our business-hours operations with our after-hours leadership.
• Oversee critical incident management, risk escalation, and safety responses beyond standard working hours.
• Ensure the readiness of our patient flow & after-hours workforce through comprehensive training, competency checks, and robust emergency preparedness.

Who We're Looking For: Our Ideal Candidate

Are you a dynamic leader with a knack for making things happen? We're seeking a strategic thinker with exceptional skills in communication, negotiation, and problem-solving. You thrive under pressure, adeptly managing competing demands, critical incidents, and organisational risk with confidence.

What You'll Bring to the Team (Selection Criteria):

Essential Attributes:

• Registered Nurse with current AHPRA registration, bringing a wealth of clinical and operational experience from an acute hospital setting.
• You will possess demonstrated expertise in patient flow management, bed capacity planning, or hospital operations – you know how to keep things moving smoothly.
• You have a proven record of senior leadership, with a proven ability to inspire and guide multidisciplinary teams towards shared success.
• You are experienced in interpreting data and using metrics to inform crucial decisions and drive improvements.
• You will have a solid understanding of relevant legislation, industrial frameworks, and clinical governance principles.

Desirable Qualities

• Previous experience in a management position.
• Experience in staffing/rostering operations.
• Postgraduate qualifications in management, leadership, health administration or related field.
• Experience in service redesign or process improvement methodologies (e.g., LEAN).Top of Form

About Us

At JHC we provide specialist services, some of which includes Obstetrics, Gynaecology, Fertility, Neonates, Paediatrics, General Surgery, Neurosurgery, Vascular surgery, Orthopaedics, General Medicine, Psychiatry, Aged care and rehabilitation, Cardiology, Urology, ENT, Respiratory and Oncology. 

Caring for both public and private patients and with a total of 750 beds and bays, JHC is one of the largest hospitals in Western Australia, treating more than 68,000 inpatients annually.

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com

What’s in it for you?

• Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
• Discounts: Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
• Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support.
• Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

Requirements

• Provide or complete a National Police Check (conducted within the last 12 months)
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

If you have any enquiries about this opportunity, don’t hesitate to contact Claire Murray via MurrayClaire@ramsayhealth.com.au

Closing date: 10 April 2026