The Opportunity

The successful applicant will be part of a growing team that provides Billing and Collections support to several Ramsay Health Care private hospitals across Australia. The role is based at Ramsay Clinic Caloundra, Patient Accounts - North QLD Billing Hub.

You’ll help ensure accurate billing processes and provide excellent support to patients, health funds and third-party payers.

Key Responsibilities

In this role, you will:

• Generate and submit accounts to patients, health funds and third-party payers
• Liaise with health funds and customers to resolve billing matters
• Manage account enquiries and follow up outstanding items
• Maintain the Aged Trial Balance in line with required KPIs
• Perform accurate data entry and processing tasks

About You

You are reliable, organised and take pride in delivering accurate work. With strong attention to detail and great time-management skills, you enjoy working both independently and as part of a team to meet deadlines and achieve results.

You’re also a confident communicator who can build positive relationships with colleagues, customers and stakeholders across the organisation.

Essential Skills & Experience

• Billing Patient accounts or/and debt collection experience
• Proven ability to work both independently and within a team environment
• Strong work ethic with a reliable and proactive approach
• Ability to manage tasks within designated timeframes and meet KPI targets
• Excellent organisational skills and the ability to perform well under pressure
• Basic computer literacy, including Microsoft Excel

Benefits

Professional Advancement: Recognition and Professional Development. Free access to LinkedIn Learning with over 18,000 courses to advance your career and the Ramsay Leadership Academy to support career progression.

Ramsay Rewards: Access great deals at over 100+ major retailers

Employee Wellbeing: Flexible working arrangements, a commitment to work/life balance and free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.  

Make a Difference: Make a meaningful impact on the delivery of quality healthcare services and contribute to the transformation of the industry.

Ramsay Way Culture: Join a team dedicated to 'People Caring for People,' fostering a positive, supportive and inclusive environment.

About Us

Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.

We believe in a bright future for our company and for every one of our employees – our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.

Requirements

• A National Police Check conducted within the previous 12 months may be asked of you

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries, please contact Zeldine Zanetti, QLD Patient Accounts Manager

E: zanettiz@ramsayhealth.com.au

Applications Close: 22 March 2026

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com