The Opportunity

The Patient Administration Manager will be responsible for the management of patient administration services throughout Shepparton Private Hospital.

This is a key leadership position which will see the successful candidate:

• Support the opening of the hospital and assist in the hiring of the Administration Department
• Lead the reception, scheduling and clerical teams
• Ensure accurate and timely completion of patient admissions, discharges and management of patient out of pocket costs
• Ensure the appropriate management of patient records and that data is collected, collated and managed in line with site, state and federal legislative requirements

About You

To succeed in this role, you will have exceptional communication skills both verbally and in writing coupled with the ability to lead, motivate and develop others to achieve results. You will be highly organised with a strong attention to detail and a keen commercial acumen.

Your commitment to delivering exceptional customer service in line with our Ramsay Core Values will also be key to your success.

Your Skills and Experience

• Front office management experience within proven ability to manage a team, ideally within a health care environment
• Demonstrated ability to successfully manage individuals and work groups/Rosters for a large team
• Knowledge and ability of working to key performance indicators and budget constraints
• Willingness to learn and ability to adapt to changes
• Ability to understand and apply the practicalities of health fund contracts
• Ability to achieve quality outcomes for all stakeholders
• Understanding of Medical terminology
• Experience using Meditech or similar patient administration software highly desirable

About Us

Shepparton Private Hospital provides an extensive range of inpatient and day patient services all located on site for the convenience of our patients. Equipped with advanced medical, surgical and diagnostic technology, the Hospital and our team of highly skilled practitioners are able to provide the very best of Medical, Surgical, Endoscopic, Oncology, Mental Health and Rehabilitation care. Our highly skilled team of nursing and medical staff take pride in delivering a distinctive private hospital experience and a quality of care that is recognized by the community and the industry.

The Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.

What’s in it for you?

Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.  

Discounts:  Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental. 

Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.  

Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

Requirements

• Provide or complete a National Police Check (conducted within the last 12 months)
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries, please contact Matt O'Shannessy via email OShannessyMatt@ramsayhealth.com.au

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com