Assistant Director of Clinical Services

Take the next step as an ADCS - lead a high-performing team in a fast-paced, rewarding environment.

About the Role

The Assistant Director of Clinical Services (ADCS) reports to and supports the Director of Clinical Services (DCS) in providing operational and clinical leadership across the hospital. The role has delegated accountability for clinical operations, patient flow, ward workforce management, financial performance of specified wards, customer experience and clinical governance, ensuring safe, high‑quality and efficient care delivery.

The ADCS will support the DCS and to assist the Hospital to meet its operational business and workforce objectives. Working amongst the leadership team, you will be responsible for the facilitating the broader business objectives, whilst offering operational support ensuring clinical excellence and positive patient experiences.

Responsibilities

• Partner with the Director of Clinical Services to develop and monitor operational plans while driving KPI achievement across clinical departments.
• Oversee daily bed forecasting and discharge planning to manage hospital demand and ensure efficient bed utilisation.
• Manage onsite patient feedback and complaints professionally, acting as a role model for patient-centred care and chairing the Consumer Committee.
• Provide direct line management to Nurse Unit Managers across multiple wards and oversee clinical workforce planning to meet patient acuity.
• Lead and coach Operations Managers, ensuring effective roster management, performance appraisals, and clear escalation pathways.
• Contribute to risk management plans and lead the onsite response to clinical incidents management.
• Support clinical governance by preparing documentation and data insights for the Medical Advisory, Peer Review and Patient Safety Committees.
• Oversee the recruitment and engagement of the hospital volunteer program and manage the casual staffing pool.

What you’ll bring:

• Relevant registration with AHPRA as Registered Nurse
• Experience in senior management leadership role or equivalent
• Excellent interpersonal skills and demonstrated leadership abilities to inspire and guide clinical teams
• Proven prioritisation of safe, efficient and sustainable day to day clinical operations with strong problem-solving skills and ability to adapt to complex operational challenges.
• Strong workforce performance and leadership capability
• High standards and experience of clinical governance, quality and risk management and patient safety initiatives
• Demonstrated positive impact on patient, consumer, and staff experience

About Us

The Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.

What’s in it for you? 

Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression. 

Discounts:  Ramsay Rewards - Access great deals at major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental. 

Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7. 

Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.   

Requirements 

• Provide or complete a National Police Check (conducted within the last 12 months) 
• Depending on the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.    

To Apply 

All applications must be lodged online. Applications made by recruitment agencies will not be considered. 

For any enquiries relating to this opportunity, please email: Caroline Wilson (DCS) via wilsoncaroline@ramsayhealth.com.au

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com