ABOUT US
Qube Ports provides port solutions and logistics services with bulk and general handling facilities in over 40 Australian, New Zealand and South East Asian ports.
Qube Ports manages 25 sites for the forestry industry in Australia and New Zealand and is also the leading provider of supply chain logistics services to the energy sector, supporting thousands of onshore wells and rig supply vessels, barges and offshore construction vessels annually.
We lead the market in providing purpose-designed solutions for our customers, handling containers, bulk, automotive and general cargo.
ABOUT YOU
You will be committed to safety in the workplace and be committed to 100% Chain of Responsibility compliance. We're proud of our 'Zero Harm' initiative and provide extensive on-the-job training to ensure you get home safely at the end of every day.
You will be required to complete a pre-employment medical assessment and a provide us a recent police check.
Qube is an Equal Opportunity Employer, and we encourage women, veterans and Indigenous peoples of all ages to apply.
ABOUT THE ROLE
As a key member of the Workforce Management Systems team, you will be responsible for providing business analyst (BA) support across a number of key workforce systems areas with a strong focus on EA interpretation, documentation of system enhancements and requirement gathering for implementations into the Workforce Management Systems.
The role will also provide analytical and reporting support to the Labour Centre Manager and WFM Systems Manager working with two System Data Analysts and a Data Analyst to provide insightful labour reporting.
The role will be critical to ensuring Workforce Management Systems are configured in a way that employee payments are timely, accurate and compliant with EA’s and awards.
Specific Responsibilities
- Provide accurate review and interpretation of EA’s, Awards and Letters of agreement (LOA’s) for configuration by the System Administrators in our Workforce Management Systems
- Ongoing review and audits of workforce management systems configuration to prevent incorrect payment or entitlement calculations
- Develop requirements for reporting and dashboarding to provide insights and trends in labour costs and labour management to Qube management and finance teams
- Support Industrial Relations GM’s with data and analysis leading up to and during EA negotiations
- Identify and document business requirements for enhancements to Workforce Management Systems
- Document use case scenarios of Workforce Management system functions
- Create user guides, system guidelines and documentation for Workforce Management Systems
- Perform requirement gathering for new site implementations into the Workforce Management Systems and integrations to other systems
- Work with National Labour Centre Manager and WFM Systems Manager to improve employee and management experience of the rostering processes such as allocation requirements, employee self-service, leave application and approval processes
- Identify and champion business process improvement opportunities that reduce cost, improve employee experience and reduce compliance risk
- Respond to internal business user requests for assistance with issues related to application and functions
- Other BA support to the National Labour Centre Manager and WFM Systems Manager.
Essential Skills & Experience
- Experience mapping business processes
- Experience researching business requirements
- Experience implementing process improvements and writing Standard Operating Procedures (SOPs)
- Experience with system implementations and writing Business Requirement Documents (BRDs) for software enhancements
- Reviewing Functional Requirement Specifications (FRSs)
- Testing of software functionality and deliveries
- Organising and performing User Acceptance Testing (UAT)
- Organising and performing training of users
- Experience with Application Programming Interfaces (APIs)
- Understanding of modern awards and industrial instruments within the stevedoring, road transport, warehousing and forestry industries
- Workforce management experience within the stevedoring, road transport, warehousing and forestry industries
- Understanding of system processes to aid system administration of Workforce Management Systems
- Comprehensive knowledge of Microster user interface
- Comprehensive knowledge of the Microster Database
- Configuration in Microster
- Creation of dashboards in Sisense
- Experience using SQL for data validation, data cleanup, quality control as well as extracting and transforming data for reporting
- Functional understanding and experience with ERP and invoicing of clients.
Desirable experience
- Experience with TMS, Oracle, Connect, iChris, Jemini and/or Deputy
Key Competencies/Skills
The following competencies have been identified as required to be successful. These competencies help define how we do our role and recognise the behaviours that we need to display daily. The required competencies for this role:
- Strong analysis, interpretation and documentation skills
- Strong communication skills and the ability to work closely with a diverse range of stakeholders
- Broad experience and knowledge of workforce management & payroll systems
- Ability to work in a team
- Strong attention to detail and accuracy
- Exemplary verbal and written communication skills
- Strong time management and organisational skills
- Self-motivated and directed, with keen attention to detail
- Proficiency in MS packages (MS Word, Excel).
BENEFITS
- Up to 50% off gyms, studios, active wear, healthy meals, supplements, recovery and more through the Qube Fit program.
- Discounted health insurance
- Special paid leave to participate in volunteering activities
- Unlimited access to employee assistance program delivered through Sonder.
- Generous paid parental leave
- Access to Qube wellbeing program
This is an exciting opportunity to join a business that is experiencing rapid growth and continued leadership. Apply for this position today!
