Primary Purpose
The Account Manager is responsible for the effective management of client relationships within the Qube Energy business. The role focuses on maintaining strong partnerships, ensuring service excellence, and driving operational and commercial performance across allocated accounts.
This position plays a key role in ensuring structure and accuracy in record management, reporting and commercial practices, while supporting internal and external stakeholders through clear communication and proactive account management.
Success in this role requires strong relationship skills, commercial awareness and a structured approach to performance, accuracy, and continuous improvement.
Specific Responsibilities
- Build and maintain trusted, long-term relationships with a portfolio of Qube Energy clients.
- Develop a deep understanding of key customer needs and operational requirements to deliver tailored, reliable solutions.
- Undertake regular site visits and maintain consistent customer engagements across all locations.
- Proactively manage and resolve client issues and complaints, maintaining confidence and satisfaction.
- Conduct and chair quarterly customer meetings, including setting agendas, recording minutes, and ensuring timely follow-ups.
- Track and manage rate reviews, contracts, and commercial escalations, taking a proactive approach managing timelines, approvals and documentation.
- Liaise with the Contract Manager on all contractual and compliance matters, escalating where necessary.
- Champion commercial governance and accountability across client accounts to ensure proactive management rather than reactive response.
- Ensure the accuracy and timeliness of all client data, reporting, and records within business systems (including Salesforce and Connect)
- Collaborate with the BDM & Operations teams to identify opportunities for organic growth within existing accounts, through improved service offerings, process efficiencies, or expanded scope.
- Hold regular meetings with operations and support teams to align expectations, review performance, and address emerging risks or opportunities.
- Lease and contribute to service and process improvements that enhance efficiency, governance, and customer outcomes.
- Prepare and present regular reports, forecasts, and performance summaries to internal and external stakeholders, ensuring consistency, accuracy, and relevance.
- Perform any other duties as reasonably requested by your Manager.
Qualifications and Experience
- Degree or Diploma in Business Administration and or logistics, supply chain management(preferred)
- Proven experience in managing client accounts, in logistics, energy or oil and gas environments
- Strong understanding of supply chain and logistics processes, including transportation, inventory management and warehousing
- Excellent communication, Negotiation, and relationship management skills, with the ability to engage confidently at all levels.
- Experience in achieving results through Quality Management and Continuous Improvement Concepts
- Experience in the implementation and on-going management of quality systems and procedures
- Strong analytical and problem solving skills, with a proactive, solutions-focused mindset.
- Advanced proficiency in Microsoft Applications, (Excel and PowerPoint, Outlook) and familiarity with Salesforce or similar systems.
- Ability to work autonomously and collaboratively in a fast-faced, dynamic environment.
Key Competencies/Skills
- Relationship & stakeholder management
- Commercial & financial acumen (straight from GPT)
- Data accuracy and reporting excellence
- Analytics & problem-solving ability
- Negotiation & Communication skills
- Continuous improvement mindset
- Collaboration and teamwork
- Time management and prioritisation
- Focus on safety
- Conflict resolution
- Customer focused and service delivery
ABOUT YOU
You will be committed to safety in the workplace and be committed to 100% Chain of Responsibility compliance. We're proud of our 'Zero Harm' initiative and provide extensive on-the-job training to ensure you get home safely at the end of every day.
You will be required to complete a pre-employment medical assessment and a provide us a recent police check.
Qube is an Equal Opportunity Employer, and we encourage women, veterans and Indigenous peoples of all ages to apply.
ABOUT US
Qube Ports provides port solutions and logistics services with bulk and general handling facilities in over 40 Australian, New Zealand and South East Asian ports.
Qube Ports manages 25 sites for the forestry industry in Australia and New Zealand and is also the leading provider of supply chain logistics services to the energy sector, supporting thousands of onshore wells and rig supply vessels, barges and offshore construction vessels annually.
We lead the market in providing purpose-designed solutions for our customers, handling containers, bulk, automotive and general cargo.
BENEFITS
- Up to 50% off gyms, studios, active wear, healthy meals, supplements, recovery and more through the Qube Fit program.
- Discounted health insurance
- Special paid leave to participate in volunteering activities
- Unlimited access to employee assistance program delivered through Sonder.
- Generous paid parental leave
- Access to Qube wellbeing program
Why QUBE?
At Qube, we recognise that our people are our most important asset and are the engine that drives our organisation, playing a vital role in ensuring our business achieve our objectives and deliver on our commitments. We believe that attracting the right people, maximising their contribution, and rewarding performance is vital for success.
This is an exciting opportunity to join a business that is experiencing rapid growth and continued leadership. Apply now!
