The Operations Support primary objective is to assist the Rail Coordinator with the various tasks associated with the day-to-day operation and planning associated with Rail Operations.
While the key focus for this role will be Rail Scheduling, it will also provide support with associated site operational & administrative tasks including Leave Relief, as required.
Key Responsibilities
- Daily rail operations, including scheduling, allocating, and service updates
- Monitor operational activities and escalate issues, delays, or disruptions as required
- Entry of data into the various reporting and recording systems
- Prepare and maintain operational logs, reports, and performance data
- Collaboratively working with internal and external stakeholders as required
- Providing timely operational information and operational support
- Problem solving
- Providing high customer service to internal and external customers
- Other administrative and/or operational support as required
- Provide leave relief to staff
Key Competencies / Skills
QUBE aims to conduct its business in a safe working environment and to meet corporate objectives and customer expectations.
The Operations Support must have the skills;
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- To work within a team environment with great communication skills; and,
- Have a keen focus on continual improvement; and,
- Demonstrate a high level of Customer service; and,
- Meet and exceed expectations
Your Safety Responsibilities
- Identify, assess and report all known and identified hazards and incidents in the workplace implement effective risk controls utilizing relevant process/es.
- Participate in the monitoring, review, and evaluation of implemented risk controls.
- Stop the task where there is imminent risk beyond the acceptable tolerance of the guidelines in the risk evaluation matric and escalate to the Operations Manager as per the escalation protocols.
- Adhere to the requirements of the Safety Health & Environment Management System procedures and protocols at all times.
- Identify and escalate opportunities for improvement.
- Act within OHS requirements at all times and promote safe working practices within team
- Meet and/ or exceed all KPI’s as outlined in the corporate schedule.
In addition, Zero Harm reflects our belief that we operate in an environment where risks are managed and that work does not impact on our people’s health and wellbeing.
Avoid Taking Unjustifiable Risks
- Identify, asses and report all known and newly identified hazards and incidents in the workplace
- Implement effective risk controls
- Participate in the monitoring, review, and evaluation of implemented risk controls
- Stop work where there is an imminent danger and escalate to the appropriate supervisor/manager
Avoid Causing Harm
- Do not engage in bullying or harassment in the workplace
- Engage in safe work practices
- Treat fellow employees, contractors, clients, and the public with respect.
Follow the Safety, Health & Environmental System
- Follow the requirements of the SHEMS documentation including Rules, procedures, and instructions
- Identify system shortcomings and opportunities for improvements
Who you report to:
- Directly: Terminal Manager
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- Indirectly: Rail Coordinator
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Your key relationships:
- Rail Coordinator
- Operations Supervisor
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This position description provides a general guide as to the major accountabilities of this role. It should not be taken as a definitive list of duties that may be reasonably expected of the incumbent and may vary from time to time.
