This is a NON-CLASSIFIED employment opportunity.  Visit the State of Colorado for Classified employment opportunities.   

The Enrollment Services Specialist position is responsible for assisting students and others with functions related to the student services division at the Rampart Range Campus. The Rampart Range Campus has a consolidated student services office where students go for information and help with recruitment, admissions, enrollment, financial aid, records, advising, and testing services. This position acts as the first point of contact and provides guidance to students to complete all tasks related to student services and provides administrative support to colleagues at the Rampart Range Campus. Enrollment Services Specialists work with prospective, admitted, and current students to provide detailed information about and help with all student services processes from admission through enrollment and applying for graduation.

Reports to: Assistant Director 

Minimum Qualifications

• Completed Bachelor's degree from a regionally accredited institution OR completed Associate’s degree with two years of professional level experience performing similar duties to those described for this position OR four years of experience performing similar duties to those described for this position.
• One year of professional level experience in admissions, enrollment, or other student services areas.

Professional level experience is defined by the Colorado Division of Human Resources: A position that involves the exercise of discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, or sharing an organized body of knowledge.  Colorado revised statute (C.R.S. 24-50-135(1) allows colleges to exempt positions from the State Personnel Classified System that are determined to be professional level work.

Preferred Qualifications

• Two years of professional level experience in admissions, enrollment, or other student services areas.
• Demonstrated experience working directly with students in a student services setting. 
• Ability to read, write, and speak fluent Spanish.

For full consideration, all application materials must be received by 4:00 p.m. on October 21, 2024.  Applications accepted until position is filled.  

Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.

Application Instructions:  Application must be submitted online.  Incomplete applications may not receive full consideration.  A complete application will include:

• Cover letter - Address the minimum and preferred qualifications in the order listed on the job announcement.
• Resume - Reflect experience, education, knowledge, skills, and abilities.  
• Unofficial Transcripts - Unofficial transcripts for all degrees conferred.  Official transcripts are required if hired for the position.  
• Professional References - Provide names and contact information for three recent professional references who can address your expertise and background for this position.

This position may be eligible for a variety of employee benefits.  Pikes Peak State College participates in the Colorado Public Employees' Retirement Association (PERA) contribution rates.

Note: Prior submission of application materials will not be considered.

Essential Functions 

Enrollment Services

The Enrollment Services Office is a one-stop-shop for all student services functions at the Rampart Range Campus via counter support, registration and advising phone support, one on one appointments SMS and web chats. This position welcomes walk-in students, discuss their needs or questions, and provides comprehensive assistance with completing the function they came to complete, or guiding them to the correct resources as needed. Services include:

• Advising prospective students who are interested in learning more about PPSC and exploring where to go to college.
• Assisting prospective students with their admission application and resolving questions related to admissions, COF, and residency classification.
• Guiding new admits through the enrollment process.
• Explaining the benefits of admissions counseling and academic advising and making follow-up appointments as needed.
• Ensuring student’s records are accurate and assisting them with updating their records as needed.
• Checking students in for their appointments with other services in on campus.
• Utilizing the student information system, Ellucian Banner, to understand a student’s financial aid status and assisting them with completing their financial aid processes and accepting awards.
• Educating students about the benefits and requirements for federal and state financial aid and helping them apply for aid via the FAFSA or CASFA.
• Advising students of payment options and assisting them with payment processes.
• Solving problems that the student has related to enrollment, payment, retention, and graduation processes.

Advising & Testing Services 

The Specialist position provides support to the Rampart Range Campus Advising & Testing for walk-in students, over the phone, via email, text, and webchat. The position triages student questions to ensure advising appointments aren’t made unnecessarily when a student’s question can be resolved more quickly, and by assigning the right advisor and making an appointment when an advising appointment is needed. The Specialist explains placement options and procedures, helps the student submit and understand relevant academic history, and makes appointments for them to take a placement test if needed.

Document Processing

Several student services processes require a student to submit documentation to resolve a discrepancy, complete an application, or update their records. This position ensures students are submitting the correct documents for their intentions. The position processes student files and other documents received in support of helping students complete student services processes. They participate in quality control processes and procedures to ensure and improve document processing.

Training and Supervising Assistance

Assist the Enrollment Services Manager with training student staff. Student staff provide tier 1 support at the front desk, and this position will help the manager with training student staff and being a resource for them when determining if a question or need should be referred to a professional staff member or if a student staff member can help resolve the issue. Act as a proxy for the Enrollment Services Manager when supervisor approvals are needed related to timesheets when the manager is not available.

Other Duties and Responsibilities

Participate in software, process, and skill training and professional development. Attend, and occasionally lead, job specific workshops, conferences, trainings, and other professional development opportunities. Perform other duties as assigned

• Cultural competence and demonstrated evidence, understanding, and commitment to the concepts of diversity, multiculturalism, and their application in the workplace.
• Ability to provide high-level customer service.
• Demonstrated oral and written communication skills, interpersonal and organizational skills, public speaking and presentation skills.
• Works well independently and with a team.
• Demonstrated ability to network and build professional relationships with students, staff, faculty, and community members.
• Knowledge of college processes, academic programs, and relevant state and federal policies and regulations.
• Experience developing traditional or web-based programming materials for presentations, events, workshops, etc.
• Knowledge of current labor market trends and career information resources.
• Knowledge of Colorado residency classification law, policies, and procedures.
• Knowledge of federal financial aid processes and procedures.
• Ability to learn and use multiple software systems to support operations.
• Demonstrated experience with Microsoft Office Word, Excel, PowerPoint, and Outlook.

As part of the State of Colorado, PPSC offers a competitive benefits package:

• PERA retirement benefits.
• Medical, Dental, and Vision insurance coverage.
• Life and Disability Coverage.
• Flexible Spending Accounts. 
• Paid Holidays.
• Tuition Reimbursement.
• Accrued Annual and Sick Leave.
• Some positions may qualify for Public Service Loan Forgiveness Program.

This job description reflects Pikes Peak State College’s best effort to describe the essential duties and qualifications of the job.  It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job.  This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.   

EEO Statement: Pikes Peak State College is an Equal Employment Opportunity/Americans with Disabilities Act institution.  We value diversity, strive for a more unified campus where all people are valued, treated fairly, and possess a sense of belonging.  Pikes Peak State College encourages minorities, women, veterans and persons with disabilities to apply.