This is a NON-CLASSIFIED employment opportunity.  Visit the State of Colorado for Classified employment opportunities.   

The Operations Manager is responsible for managing administrative operations and customer service supporting the Veteran Affairs (VA) benefit processing function at the Department of Military and Veteran Programs (DMVP) Centennial Campus (CC). This includes the department’s workflow processes and integration to ensure the highest quality student services supporting all military, veteran and mil/vet family members attending Pikes Peak State College (PPSC).

The college offers the possibility for alternative work arrangements such as flexplace, remote work, or flextime scheduling upon completion of training and department needs.

Minimum Qualifications

• Completed Bachelor's degree from a regionally accredited institution OR completed Associate degree from a regionally accredited institution with two years of professional level experience performing similar duties to those described for this position.
• Two years of supervisory experience.

Professional level experience is defined by the Colorado Division of Human Resources: A position that involves the exercise of discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, or sharing an organized body of knowledge.  Colorado revised statute (C.R.S. 24-50-135(1) allows colleges to exempt positions from the State Personnel Classified System that are determined to be professional level work.

Preferred Qualifications

• Three or more years of supervisory experience.
• Project or program management experience.
• Demonstrated experience in Excel or other data tracking systems.
• Demonstrated leadership and academic management.
• Veteran, dependent, or currently serving in guard or reserve of one of the uniformed services in the DoD.
• Experience serving military and veteran students, workforce, or employment services.
• Experience with Ellucian Banner or other student information systems.
• Experience working in an education industry.
• Bi-lingual in Spanish or another Latin-based language.

For full consideration, all application materials must be received by 4:00 p.m. on June 24, 2025.  Applications accepted until position is filled.  

Pikes Peak State College reserves the right to close the job posting once a sufficient applicant pool has been obtained.  

Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.

Visa support is not available for this position.

Application Instructions:  Application must be submitted online.  Incomplete applications may not receive full consideration.  A complete application will include:

• Cover letter - Address the minimum and preferred qualifications in the order listed on the job announcement.
• Resume - Reflect experience, education, knowledge, skills, and abilities.  
• Unofficial Transcripts - Unofficial transcripts for all degrees conferred.  Official transcripts are required if hired for the position.  
• Professional References - Provide names and contact information for three recent professional references who can address your expertise and background for this position.

This position may be eligible for a variety of employee benefits.  Pikes Peak State College participates in the Colorado Public Employees' Retirement Association (PERA) contribution rates.

Note: Prior submission of application materials will not be considered.

Essential Functions 

Operations Management

• Manages administrative operations to achieve the department’s daily workflow processes.
• Serves as a department resource with demonstrated understanding of Department of Defense (DoD) Tuition Assistance and VA education benefits; provides direction and guidance to students as required.
• Develops and maintains standard operating procedures for all service aspects of the operations on PSFB to ensure high professional standards are met.
• Coordinates and integrates DMVP service processes with other departments within the college who also provide a support role to students.
• Assesses processes and procedures in the CC office to ensure they comply with VA, PPSC, Colorado Community College System, and Colorado Department of Higher Education regulations.
• Supervises the administrative staff and work study employees supporting students using the DMVP services at the CC office.
   
• Conducts audits of internal processes specific to the VA process, customer service, and
  academic advising.
• Hires VA work study employees as needed to provide sufficient student employee support to provide quality service for all students using DMVP services.
• Develops and maintains standard operating procedures supporting the VA benefit process.
• Establishes and implements training plans for administrative staff and VA work study employees.
• Integrates CC academic advisors’ efforts with the School Certifying Official (SCO) team to ensure consistency of service for all student clients of the DMVP.

General Duties, Skills, Knowledge, and Abilities

• Cultural competence and demonstrated evidence, understanding, and commitment to the concepts of diversity, multiculturalism, and their application in the workplace.
• Leads and manages the service desk and service process.
• Demonstrates understanding of and certifies VA education benefits as a SCO.
• Synchronizes VA processes with DMVP Veteran Benefits Coordinator.
• Updates and maintains department reports; manages file documentation and archiving.
• Prioritizes, manages and completes multiple projects simultaneously.
• Serves as primary DMVP point of contact for support activities completed by the department for the college.
• Supports all DMVP community building events as required. These include but are not limited to: Student Veteran Organizations events, Veterans Day weeklong events, Brown Bag transition workshops, and VA benefits orientations.
• Facilitates event support with DMVP Student Success Coordinator.
• Sets up and manages DMVP staff meetings.
• Coordinates with Facilities and Information Technology for concerns affecting daily CC operations.
• Adherence to college policies and procedures.
• Ability to travel to multiple campuses to support department needs.
• Confidentiality while working effectively with all constituents.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Excellent organizational and networking skills.
• Proficient computer and analytical skills.
• Ability to work effectively with a team or individually.
• Ability to manage multiple tasks and meet deadlines.
• Project management and/or program management.
• Computer skills to include MS Office Suite.

As part of the State of Colorado, PPSC offers a competitive benefits package:

• PERA retirement benefits.
• Medical, Dental, and Vision insurance coverage.
• Life and Disability Coverage.
• Flexible Spending Accounts. 
• Paid Holidays.
• Tuition Reimbursement.
• Accrued Annual and Sick Leave.
• Some positions may qualify for Public Service Loan Forgiveness Program.

This job description reflects Pikes Peak State College’s best effort to describe the essential duties and qualifications of the job.  It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job.  This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.   

EEO Statement: Pikes Peak State College is an Equal Employment Opportunity/Americans with Disabilities Act institution.  We value diversity, strive for a more unified campus where all people are valued, treated fairly, and possess a sense of belonging.  Pikes Peak State College encourages minorities, women, veterans and persons with disabilities to apply.