Collections Officer

Apply now Job no: 493223
Work type: Fixed-Term, Full-time
Location: Melbourne CBD
Categories: Collections

Our mission is to help communities build financially sustainable futures through positive credit experiences. We aim to achieve this by investing in exceptional people and technology to enable the delivery of positive results. 

Working as a Collections Officer, you will be the front line of our operations with the responsibility of achieving positive outcomes for our diverse portfolio of clients. You will ensure high levels of customer service to maximise the timely recovery of debts.

In this role, you will; 

  • Manage Inbound & Outbound calls to establish connections with customers
  • Negotiate the collections of outstanding funds
  • Action incoming correspondence via email and mail
  • Make detailed and accurate file action notes for all customer interactions
  • Provide a high level of customer service in line with client requirements

What You'll bring;

At Recoveriescorp, we value your skills over your prior experience. That’s why in the first step of our recruitment process you will complete an interactive skills assessment through Vervoe. The assessment will allow you to experience real job-related tasks, giving you an insight into what you will experience day to day while working with us and allow us to see your skills beyond your resume.

Keep an eye on your email including your junk folder, so you don’t miss out on the chance to join our team.

Apply today or reach out to danielle_stanton@recoveriescorp.com.au if you have any questions.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

What’s in it for you;

Working at Recoveriescorp, you will have access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.  

To ensure your development you will have access to learning & development programs. Our business is always changing meaning you may have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path. 

About Us;

Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!  

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.  

That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.  

Advertised: AUS Eastern Standard Time
Applications close:

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