Careers Portal

Contact Centre Agent (Multiple Positions)

RCL Services is looking for motivated individuals to join our Operations Team. If you can close a deal, have excellent communication skills, are a passionate collector, love incentives and strive for success, then this is your dream job!

Key responsibilities will include but not limited to:

• Calling debtors to recover funds
• Answering incoming calls
• Corresponding via email, live chat and SMS
• Adhering to compliance and quality guidelines
• Working on an automated dialing system
• Achieving and exceeding set KPIs
• Ability to work within a rotational roster of 8 am – 11 pm

To secure this position, you will have:

• Proven experience with consistently meeting targets/KPI’s
• Ability to negotiate along with strong verbal and written communication skills
• High level of emotional stability and personal resilience
• Previous work experience in sales, retail, front-facing hospitality or conflict resolution within a call centre environment would be an added advantage
• Team player with a positive can-do mindset

RCL Services offers its employees a values-based environment where they are recognized and rewarded for high performance and outstanding behaviors. Some of the benefits will include but not limited to:

• Transportation to and from work (Conditions apply)
• Attractive rewards and recognition framework
• Perfect attendance bonus
• State of the art office

If you are ready to take the next step in your career, do not miss this opportunity! Click on Apply Now

Applications Close: Friday 30/05/2025 at 3.00pm