JOB SUMMARY

Under the general direction of a School of Social Work Administrator and operating within the guidelines of the University’s contract with the Department of Social Services (DSS), a Senior Educational Program Administrator provides consulting and educational services in the areas of organizational development, quality improvement initiatives, staffing, and program development.

DUTIES AND RESPONSIBILITIES

• Serves as an advisor to DSS executives and managers regarding organizational development initiatives, quality and process improvement initiatives and program and service implementation; assists in the development and implementation of long-range strategic goals and plans.
• Works closely with Federal, State and community partners to align workforce and services within their area of public welfare policy in the Child Support program area. Analyzes inconsistencies, forms strategies, and implements appropriate interventions.
• Recruits qualified participants to the program through promotional activities and contact with the target population; assesses the educational needs of the target population and recommends courses of action to meet those needs.
• Provides professional development counseling to DSS staff; recommends course programs; monitors trainee progress and recommends to management performance improvement measures and interventions.
• Develops and administers workshops, training programs, and conferences in accordance with DSS program goals. Develops or oversees the development of training procedures, manuals, and other training aids.
• Participates in the management of a complex web-based system for program registration, training records and materials, tracking and evaluation of training, which supports the delivery of services; generates reports as needed.
• Manages approved budget for program or sub-unit of major program; approves expenditures, within broad guidelines; may generate income, set fees, and oversee billing and accounting procedures; prepares budget reports and projections.
• Collects and analyzes DSS service data and participates in evaluating service effectiveness; designs and implements needs assessment and evaluation tools; identifies problems and makes changes, within prescribed guidelines, or recommends major changes.
• Serves as a resource to students, staff and state legislators on matters relating to the interpretation and application of DSS program policies, procedures, and regulations.
• Researches, designs, and provides innovative organizational and educational models to management that support agency staff and enhance service delivery; conducts review and assessment of results.
• Oversees administrative and support functions for the service area, including the management of DSS project teams and project members; provides coaching and other management interventions to ensure that project team members meet project goals.
• Trains and evaluates the effectiveness of DSS staff; determines the most productive distribution of work assignments to meet program goals; makes staffing recommendations.
• May infuse training curricula with multicultural principles to enhance responsiveness to unique cultural challenges.
• Represents DSS on committees. 
• Is responsible for special projects which may be on-going or short-term and which require planning, coordination, and supervision.
• Keeps abreast of changes to social services’ laws, regulations, and policies.
• Performs other duties as required.

MINIMUM QUALIFICATIONS

1. Bachelor’s degree in a social, behavioral science or discipline appropriate to the program to be served and a minimum of six to seven years of relevant experience; or a Master’s degree and four to five years of relevant experience.
2. A background in organizational development, teaching and/or training.
3. Demonstrated project management, administrative and organizational skills, including the ability to identify and resolve administrative problems.
4. Proven ability to develop, plan, organize and facilitate workshops. Experience presenting information to diverse groups in classrooms, presentations, forums, and other venues.
5. Demonstrated written, verbal, and interpersonal skills and ability to work effectively with staff and administrators as well as external agencies/groups and the public.
6. Experience or proven ability to conduct assessments/research, analyze data, and apply data to individual, group, and/or organizational settings.
7. Experience managing and leading project teams.
8. Experience utilizing MS Office Suite applications, specifically Word, PowerPoint, SharePoint, Teams, and Excel.

PREFERRED QUALIFICATIONS

1. Supervisory experience.
2. Demonstrated experience and knowledge of Child Support systems.
3. Demonstrated ability to design curriculum with application of adult learning principles, multicultural design and criterion-referenced instruction.
4. Proven ability and experience in organizational development in large-scale, complex organizations.
5. Experience and knowledge of the State of CT policy, operations, and related systems.
6. Organizational Change Management Experience in a large organization.
7. Experience developing and implementing large-scale communication plans.
8. Direct experience with system development and application to business use.
9. Experience with leadership development projects, concepts, and research.

APPOINTMENT TERMS

This position is an annual appointment subject to renewal of the University's contract with the Department of Social Services. This annual contract has been renewed for over 30 years with the University of Connecticut’s School of Social Work and is current through June of 2026. This position is primarily based in the Connecticut Department of Social Services Hartford Central office location. This is not an academic position. 

The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment.  For additional information regarding benefits, please visit https://hr.uconn.edu/health-benefits/ and explore the sections under the Benefits & Leaves and Engagement & Learning headers. Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs, Staff Positions, Search #499476 to submit a cover letter, resume, two (2) project artifact samples, and contact information for three professional references. Candidates selected for interview may be asked to participate in at least three interviews and create and deliver a presentation on an assigned topical area. 

Project artifact samples may include: A finalized and executed project plan, a finalized and executed project charter, a sample of business process documentation, a completed communication plan, and/or a completed change management plan.

This job posting is scheduled to be removed at 11:59 p.m. Eastern time on March 26, 2026.

All employees are subject to adherence to the State Code of Ethics which may be found at https://portal.ct.gov/Ethics/Statutes-and-Regulations.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce.  The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner.  This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all.  We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same.  All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.