IT Support Technician
Job no: 517552
Work type: Hourly Wage/Part-Time
Senior management: Vice President-Info Technology
Department: IT Experience & Engagement
Location: Blacksburg Area
Categories: Information Systems / Technology
The IT Support Technician position will provide information technology support to IT Experience and Engagement.
This position provides:
-Accurate solutions to reported problems employing advanced knowledge of desktop computing operating systems and applications, network connectivity and Virginia Tech Central IT provided software applications and services. This position uses appropriate diagnostic tools to solve or escalate reported symptoms. It will escalates problems to application/service area when appropriate (i.e., problems requiring diagnostic skills, tools, or expertise not available at secondary level). It will support end users via phone, via e-mail, through interactive online methods, and in person for access to computing resources, central computing services and desktop computing. Will also analyze user needs to make hardware, software and configuration recommendations to systems administrators and the end-user community
Additionally, this position will be responsible for:
-Sanitizing computers for electronic equipment disposal or sale
-Imaging and deployment of new computers
-providing desktop support for FASTR supported workstations as directed by Management and/or Team Lead.
-Applying patches/upgrades to operating systems and applications software.
-Installing and repairing system hardware.
-Installing and managing application software such as Oracle client, Microsoft Office Suite.
-Configuring, managing and troubleshooting network services.
-Troubleshooting, diagnosing and repairing system and hardware problems.
-Document system configurations and changes.
-Document computer location and user assignment
-Broad knowledge of desktop computing and demonstrated ability to troubleshoot desktop operating systems (both Windows, Macintosh OSX), hardware, applications, peripherals, and telecommunications failures (telephone, LAN, WAN, and TCP/IP) in a logical and systematic manner.
-General knowledge of computer security principals and best practices.
-Ability to interface with end users over the telephone, via email, or in person to effectively communicate problem status and resolutions.
-Customer support experience
-Technical writing experience
-Ability to manage multiple simultaneous tasks and projects
-Ability to operate independently and without supervision
-Working knowledge of UNIX/Linux
-Familiarity with ticketing/incident management systems such as ServiceNow
-Knowledge of Office 365, GSuite (Google suite for edu), internet browsers, Microsoft Exchange, Canvas Adobe products such as InDesign, Photoshop, and Adobe Acrobat.
The successful candidate will be required to have a criminal conviction check as well as documentation of COVID-19 vaccination or receive approval from the university for a vaccination exemption due to a medical condition or sincerely held religious belief.
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Brittany Kessler at email@example.com during regular business hours at least 10 business days prior to the event.
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