The selected finalists will be required to successfully complete a criminal conviction and driving records check.
JOB DUTIES
Issue Parking Citations (60%)
• Issue parking citations and warnings to violators by data entering customer information into a handheld computer.
• Print citations and ensure all information entered is correct before placing the parking citation securely on the vehicle.
• Use License plate recognition (LPR) to assist in detection of potential parking violations and scofflaws.
• Responsible for taking detailed photos that coordinate with each citation issued.
• Enforces university parking regulations while patrolling assigned areas.
• Communicates and verifies information with the Parking Services Dispatcher to ensure information is accurate.
• Receives and disseminates parking information using a portable two-way radio.
• Answers parking complaints from Parking Dispatch and takes the correct action to remedy the situations - ensuring that these actions are within Parking Services policies.
• Conducts BOL (Be on the lookout) packets to identify vehicles that should be towed and/or booted for balance and number of citations within a semester.
• Installing/removing boot hardware to vehicles if the customer is eligible.
• Assisting with towing vehicles when needed and conducting proper paperwork for each one.
• Consistently wears the department uniform and maintains university equipment to the highest standard, including the vehicle, two-way radio, iPad, body camera, and printer.
Customer Service/Public Relations (15%)
• Performs special assignments as required, including reservation of parking spaces, jumpstarting vehicles, unlocking car doors, collecting meter money, conducting sign inventory, and directing high volume vehicle traffic during special events.
• Ensure all correct paperwork for each is completed.
• Installs/retrieves signs, reserves spaces using cones/barricades, and bags meters for special events.
• Assists Campus Police with traffic and parking situations as needed.
• Conducts regular equipment inventory and is responsible for maintenance of all equipment (vehicles, bikes, radios, uniforms, body camera.)
• Tags, collects, stores, and retrieves abandoned and found bicycles on campus and ensures that they are logged and documented.
• Bicycles are stored on campus according to university policy.
• Provides parking information to the public as required in a professional, knowledgeable, competent, and friendly manner.
• Provides positive customer relations for university clientele.
• Provides superior customer service while giving helpful information to the public, many of whom are first-time visitors and potential students, which directly impacts the university.
• Conducts lost/stolen permit surveys to locate and identify vehicles with lost/stolen permits on display.
• Handles irate and upset customers professionally and competently.
• Responsible for activating body camera when approached by a customer.
Data Entry (15%)
• Enters data into the handheld computer to issue tickets.
• Accesses different fields of information in the handheld units to verify car and permit information; if this information is incorrect, take the proper procedural steps to correct it.
• Makes decisions on types of tickets to issue or not to issue a ticket based on the information from the handheld or dispatcher.
• Responsible for reviewing error logs for mistakes to minimize data entry errors.
• Enters data into the handheld computer on cars that are not in the system, tag number, type, and state.
• Must print citation log and upload/download at the end of each shift.
• Responsible for notifying Parking Services Manager of any problems with handheld, printer, body camera, or downloading of citations.
• Responsible for entering accurate leave information into the time clock leave reporting system.
Special Events & Other Duties (10%)
• Works special events on campus such as graduation, move-in/out, football games, orientation, April 16th memorial events, and other events supported by the university.
• Distributes proper signage on campus for various events and lot closures.
• Assists with snow removal during inclement weather on campus.
• Performs back-up gate maintenance as needed.
• Required to complete and remain current on first aid, defibrillator, and CPR training.
• Removes loose trash, empty trash cans, and wash lids.
• Wipes down elevators as needed with stainless steel cleaner.
• Sweeps and vacuums parking deck stairwells.
• Washes stairwell ledges and rails.
• Collects leaves and remaining trash from the garages using a leaf blower.
• Washes windows.
• Shovels snow from entrances as needed.
