Student Support Specialist
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Job no: 530143
Work type: Staff
Senior management: Liberal Arts and Human Sciences
Department: Dean-Liberal Arts & Human Sciences
Location: Blacksburg, Virginia
Categories: Academic Advising / Support, Administrative / Clerical, Student Affairs / Services
Job Description
The Undergraduate Student Support Specialist is a member of the Undergraduate Academic Affairs Office (UAAO) in the College of Liberal Arts and Human Sciences (CLAHS). This role works with the team on a variety of areas supported by UAAO including but not limited to student advising, enrollment services, student transactions, student recruitment, and scholarship management. This position also serves as the Receptionist for the College of Liberal Arts and Sciences building.
Specific responsibilities include:
- Scholarship management
- Coordinate the electronic form process
- Perform student academic transactions, including changes of majors, course withdrawals, and additions to course schedules such as independent studies and undergraduate research.
- Administrative support to the Associate Dean for Academic Affairs and other UAAO team members as needed.
- Administrative experience in an academic or professional office environment.
- Demonstrated ability to learn new software and web-based administrative systems.
- Experience with database management, word processing, creating presentations, email and calendar management.
- Experience with Microsoft Office and Google applications.
- Experience working in a customer service focused environment.
- Ability to work independently and effectively in a team oriented, fast paced environment, and interact respectfully and comfortably with all individuals in a diverse, multicultural environment.
- Strong interpersonal, communication, and organizational skills.
- Understanding of academic and business policies and procedures of the college and university.
- Experience with scholarship award management within the university.
- Knowledge of electronic form processes.
- Considerable computer knowledge including BANNER, Scholarship Central, Navigate, Slate, or other databases.
- Experience in fiscal processes.
Commensurate with Experience
The successful candidate will be required to have a criminal conviction check.
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Monica Kimbrell at mkimbrel@vt.edu during regular business hours at least 10 business days prior to the event.
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