ECC Service Liaison
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Job no: 530536
Work type: Staff
Senior management: College of Veterinary Medicine
Department: Vet. Medicine Clinical Services
Location: Blacksburg, Virginia
Categories: Veterinary Medicine
The rapidly growing Emergency and Critical Care (ECC) service at the Veterinary Teaching Hospital (VTH) provides access to high quality emergency and inpatient care for patients 24 hours a day, 365 days per year. The Service Liaison responsibilities include, but are not limited to: supporting both the VTH faculty and staff in ensuring clinical and billing information is completed accurately and entered into the VTH electronic medical record system; helping facilitate communication between the ECC, other services in the VTH, and with clients; conducting follow up calls with clients and referring/primary veterinarians, and performing other administrative tasks to support the service’s goals. The successful candidate must be an excellent communicator, possess strong problem solving and prioritization skills, and thrive in a fast-paced environment with a diverse team of professionals.
Not only will you have a rewarding career within the ECC service, you can also expect to be rewarded with:
• Minimum starting salary of $36,501
• State retirement plan with pension option
• Excellent medical, dental, vision and life insurance
• TimelyCare: A virtual health service offered to all VT employees at no cost. (Health coaching, counseling, and wellness programs like yoga, mindfulness, nutrition, etc.)
• Paid vacation, plus sick leave, plus paid holidays, plus 8 weeks paid parental leave
• Annual clothing allowance
• Tuition support, up to 12 credit hours per year.
• PerkSpot: Exclusive VT discounts on flights, car rentals, vacation getaways, concerts, sports, restaurants, bikes, instruments, clothing, and more!
Previous clerical, office, or customer service experience; excellent communication and interpersonal skills both on the telephone and in person; organization skills; demonstrated ability to meet deadlines; strong computer skills; problem solving skills.
Previous experience in a medical or veterinary clinic, urgent care, or emergency department; previous experience using an electronic medical record system; working knowledge of medical terminology.
Starting at $36,501.00, commensurate with experience
The successful candidate will be required to have a criminal conviction check.
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
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Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
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