Assistant Director of Infrastructure Support
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Job no: 531401
Work type: Staff
Senior management: Vice President for Student Affairs
Department: DSA-Student Affairs Central Aux.
Location: Blacksburg, Virginia
Categories: Business / Accounting / Finance, Information Systems / Technology, Student Affairs / Services, Data Analytics / Security
We’re currently searching for an Assistant Director of Infrastructure Support to join our IT team in Blacksburg, VA, to help support the programs and services of Student Affairs. So, if you’re a change agent who has strength in strategic thinking and problem-solving, this could be the job for you!
When was the last time you changed the world? In Virginia Tech’s Division of Student Affairs, that’s exactly what we’re doing every day—guiding, nurturing, and supporting students as they learn and grow into the leaders and world-changers of today and tomorrow.
HERE'S WHAT YOU NEED TO KNOW ABOUT THIS ROLE:
You’ll be…
- joining the IT department in the Division of Student Affairs which supports over 900 computer workstations, printers, laptops, and Apple devices utilized by approximately 1,200 departmental users accessing Student Affairs network resources.
- overseeing IT projects related to infrastructure, including the maintenance and administration of servers, network switches, firewalls, and other networking equipment housed in Student Affairs server rooms and the university's data centers.
- reporting directly to the Director of Student Affairs IT and you’ll be responsible for a team of about 5 IT professionals.
- working collaboratively with Student Affairs IT team members and IT professionals across the Virginia Tech community to ensure the stability, security, confidentiality, and efficiency of the IT infrastructure that supports Student Affairs. You’ll also be liaising with cross-functional departments to ensure the technical training and guidance provided to the faculty and staff of Student Affairs is successfully implemented.
- tasked with serving as the subject matter expert on various security measures such as emerging technology threats, investigations, and evidentiary methods; all aimed at facilitating operational improvements that support the overall division mission.
- offered a base compensation package between $90,000-$100,000, along with a comprehensive benefits package that includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more!
HERE'S WHAT YOU NEED TO KNOW ABOUT THE UNIVERSITY:
1) THE UNIVERSITY: Virginia Tech as an employer is committed to developing well-rounded employees who are active members of the university community as well as the community at-large. From comprehensive insurance plans to tuition assistance, Virginia Tech offers employees a variety of benefits and perks to help team members build a fuller and more balanced life.
2) THE DIVISION: For our students and ourselves, the Division of Student Affairs believes that changing the world requires courageous leadership and commitment to curiosity, integrity, civility, and service to others. Our culture is defined by a commitment to our Aspirations for Student Learning.
3) THE TEAM: The IT team is a group that understands they play an important role in protecting the interests and integrity of the university, the students, and its employees. They accomplished this by making safety, security, and defense their number one priority.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent training and experience.
- Minimum of 5 years of experience in IT infrastructure management, with at least 3 years in a leadership role managing mid-size IT teams.
- Demonstrated experience with Windows and Linux server technologies in a production environment.
- Familiarity with Hyper-V virtualization platform.
- Experience with network infrastructure, including routing, switching, and wireless technologies.
- Demonstrated experience with enterprise backup systems.
- Experience in computer security, including physical firewall configurations and network security best practices.
- Familiarity with cloud infrastructure and hybrid environments.
- Strong communication and interpersonal skills.
- Ability to manage multiple assignments, prioritize tasks, and work effectively as a team member.
- Master's degree in Information Technology, Business Information Systems, or a related field, or equivalent training and experience.
- Experience working with public cloud providers (e.g., AWS, Azure, Google Cloud).
- Proven experience in IT project management, including planning, execution, and delivery of infrastructure projects.
- Knowledge of state purchasing procedures, CNS procedures, and Virginia Tech networks.
- Experience with automation tools for infrastructure management (e.g., Ansible, Puppet, Terraform).
- Demonstrated experience with disaster recovery and business continuity planning.
- Knowledge of ITIL or similar IT service management frameworks.
- Knowledge of higher education IT environments and Student Affairs operations.
The successful candidate will be required to have a criminal conviction check. This schedule for this position is Mon-Fri, 8:00 am - 5:00 pm.
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
About Student Affairs
Student Affairs at Virginia Tech fosters a community where each student creates a customized experience to meet their goals. Building on our motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice our Principles of Community, which are fundamental to our ongoing efforts to increase access and inclusion and to create a community that nurtures learning and growth. We are actively seeking people to join our community and help us prepare leaders for the world. Our people in Student Affairs are committed to student well-being and assuring that all students Experience VT by demonstrating, supporting, and operationalizing our Aspirations for Student Learning. If you are someone dedicated to ensuring student success, then we want you to consider being a part of our team!
If you are an individual with a disability and desire an accommodation, please contact Stacey Duncan at staceyd@vt.edu during regular business hours at least 10 business days prior to the event.
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