Careers at Virginia Tech

Embodying the Virginia Tech motto of Ut Prosim (That I May Serve), the Division of Auxiliary and Business Services has responsibilities across multiple Virginia Tech campuses and throughout the Commonwealth of Virginia, always working to meet the needs of the University and anticipate the needs of those we serve. Auxiliary and Business Services strives to be customer focused and operationally minded while offering a diverse group of services that support and enhance the Virginia Tech experience. We take pride in being a responsive, innovative, and inclusive workforce that are stewards of the resources entrusted to us.

The Assistant Director will support the Senior Director of Auxiliary Services in providing strategic oversight and operational management of Mail Services (both Residential and Departmental) and Transportation Services (Air Transportation Services, Fleet Services, Parking Services, and Sustainable Transportation). This role involves a wide range of responsibilities, including data and survey management, special project coordination, programmatic oversight, and staff training. The Assistant Director must possess excellent multitasking abilities and thrive in a fast-paced, high-tempo environment as well as demonstrate flexibility and adaptability to handle unexpected challenges or changes in operational needs. The individual will also fill in for the Senior Director when necessary, ensuring continuity of operations and leadership.

The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies the Virginia Tech Principles of Community; and supports the university’s motto, Ut Prosim (That I May Serve).

Education:
• Bachelor’s degree in a related field and/or significant relevant training and experience.
Experience:
• Significant years of full-time experience in operations management.
• Experience with auxiliary services or similar operations.
• Experience working with senior executives, employees at all levels of an organization, and external stakeholders and/or partners.
• Strong data analysis and project management skills.
• Excellent communication, organizational, and leadership abilities.
• Proven ability to work in a fast-paced, high-pressure environment.

Knowledge, Skills, and Abilities:
• Comprehensive knowledge of university or similar operations.
• Ability to effectively mentor team leaders and team members.
• Proficient data analysis software and Microsoft Office suite applications, particularly Excel and PowerPoint.
• Ability to communicate effectively and present information to a diverse range of professionals, other interested groups, and/or individuals.
• Ability to establish and maintain effective working relationships with associates, staff, public officials, civic and community groups, and the public.
• Ability to network, develop and maintain effective working relationships with key individuals throughout the University and within the auxiliary services profession.
• Ability to prepare technical reports.
• Ability to collect, organize, retain, analyze and produce information related to operational areas.
• Ability to multitask, reprioritize and work, at times, with minimal direction and supervision.
• Excellent writing and communication skills.

• Master’s degree in business administration or a related field.
• Experience in a higher education environment.
• Familiarity with survey tools and data analytics platforms.
• Strong understanding of organizational planning processes and technologies.
• Ability to implement and improve broad-based, practical, and effective organizational plans.

{lPayScaleID}

Regular

$100,000 - $110,000

November 22, 2024

The selected finalist will be required to successfully complete a criminal conviction and driving records check.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.