Information Technology, Help Desk Project Leader
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Job no: 531570
Work type: Staff
Senior management: Agriculture & Life Sciences
Department: CALS IT
Location: Blacksburg, Virginia
Categories: Agriculture / Life Science
This position serves as a senior Information Technology (IT) specialist and Help Desk Project Leader within the College of Agriculture and Life Sciences (CALS) IT unit. The role involves supporting faculty and staff both on campus and at over 120 off-campus locations. As a project leader, this position oversees multiple help desk initiatives encompassing computer hardware, software, audiovisual systems, peripherals, and cybersecurity. They will collaborate with customers and IT colleagues to analyze the work environment, anticipate future needs, and help define requirements to ensure CALS IT systems and services meet these needs. They will be expected to identify solutions that provide better, faster, and more cost-effective IT systems and services. Additionally, this position will require expertise in developing IT plans, procedures, and updates for senior management, while also supporting other duties as required.
• A bachelor’s degree in information technology, computer science, or an equivalent level of education and experience.
• Several years of experience in IT support, with a focus on help desk operations and project or task leadership. Experience in an academic or large organizational setting is beneficial.
• Proficiency in computer hardware, software, audiovisual systems, and IT security.
• An in-depth knowledge of Windows and working knowledge of macOS is essential.
• Demonstrated ability to lead IT projects and tasks, including planning, communications, execution, documentation, IT staff training (if applicable) and evaluation.
• Strong analytical skills to diagnose issues and develop effective solutions.
• Excellent verbal and written communication skills to interact with faculty, staff, and IT colleagues. Ability to explain technical concepts to non-technical users.
• A commitment to providing high-quality IT support and improving customer satisfaction is a must. Ability to work collaboratively with diverse groups of people.
• Must be highly organized and willing to work in a dynamic environment that will require the attainment of new skills as needed.
• Advanced degrees or certifications are a plus.
• Ability to stay current with emerging technologies and adapt to changing IT environments and customer needs.
• Experience with endpoint management tools: InTune, BigFix, and Jamf.
• Experience with collaboration tools: MS Teams, ServiceNow, SharePoint, and Zoom.
• Advanced knowledge in cybersecurity practices and protocols, including experience with security audits and compliance.
• Audiovisual conferencing system support experience.
• Experience with university policies, procedures, and systems.
• Systems administration experience.
• IT asset management / inventory experience.
• Critical thinking skills and creativity in problem-solving
$57,000 - $67,000; commensurate with experience
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Scott Shetrone at scott@vt.edu during regular business hours at least 10 business days prior to the event.
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