Careers at Virginia Tech

The University Libraries Organizational Training & Knowledge Coordinator is responsible for overseeing the development and delivery of all library employee organizational support training as well as knowledge management for all employee support documentation. This position works under the general direction of the Director for IT Operations and in close collaboration with the Director of Organizational Development.

The position is based at the Virginia Tech main campus in Blacksburg, and serves the entire University Libraries system, including the National Capital Region and the Health Science and Technology Innovation District in Roanoke. The Organizational Training & Knowledge Coordinator oversees and ensures that all applicable training opportunities and support documentation are available to library faculty and staff across the entire library system, including the locations listed above. This position works collaboratively with other members of the IT team and the Director of Organizational Development to continually improve support for library faculty and staff.

The Organizational Training & Knowledge Coordinator leads and/or oversees:

-Training development for both in-person and online offerings related to the following content areas: Information Technology tools, Information Technology and Organizational Policy and Procedure, Organizational and Information Technology Change Management, Employee Onboarding, and Leadership Development.

-Knowledge management, including documentation workflow and document lifecycle management for all the content areas listed above in knowledge systems including ServiceNow and the Library employee intranet.

-Assessment and continuous improvement of training offerings and support documentation.

-Bachelor’s degree in related field or equivalent experience in a field(s) directly related to job requirements such as Training Development, Knowledge Management, or Organizational Development
-Proven record of developing effective employee training in the following areas: Office Productivity Tools, Employee Onboarding, and Leadership Development.
-Demonstrated experience delivering meaningful training opportunities and support documentation to employees at multiple locations.
-Demonstrated experience in the development and management of Microsoft SharePoint sites.
-Demonstrated experience with online course creation tool such as Articulate
-Demonstrated experience with a knowledge management platform such as ServiceNow

-Proven record of developing effective employee training in the following areas: Policy and Change Management.
-Experience training university employees, both faculty and staff.
-Proficiency in collaborating on the development, implementation, and ongoing maintenance of internal employee intranet.
-In-depth knowledge of onboarding best practices and the ability to create seamless and effective onboarding experiences for new hires.

Overtime Status

Exempt: Not eligible for overtime

Regular, A/P Faculty, Lecturer

$60,000 dependent on qualifications and experience.

40

4/1/2025

Applicants must submit a portfolio that demonstrates their experience through examples or project descriptions with an explanation of their specific role.

   The application package needs to include a resume, cover letter addressing the
candidate’s experience with the responsibilities associated with the position, and the required and preferred qualifications, and the names of three(3) references and their contact information.

   The University Libraries at Virginia Tech is committed to building a culturally diverse community and strongly encourages applications from women and minorities. We are committed to mentoring and establishing safe spaces, both physical and virtual, where employees from current and historically minoritized groups can thrive.
The members of the University Libraries at Virginia Tech strive individually and collectively to create, sustain, and share inclusive ways of knowing in conscientious community with each other and all the people we serve in every space we shape. In keeping with our Aspirational Identity and the Virginia Tech Principles of Community, the University Libraries commits to build and maintain enduring climates of mutual care, respect, and responsibility.

The successful candidate will be required to have a criminal conviction check.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.