We’re currently searching for an IT Support Coordinator to join our IT team in Blacksburg, VA, to help support the programs and services of Student Affairs.
When was the last time you changed the world? In Virginia Tech’s Division of Student Affairs, that’s exactly what we’re doing every day—guiding, nurturing, and supporting students as they learn and grow into the leaders and world-changers of today and tomorrow.
So, if you are a tech-savvy, customer service-focused individual with an eye for detail and a love of team collaboration, this could be the job for you!
HERE'S WHAT YOU NEED TO KNOW ABOUT THIS ROLE:
1) You’ll be joining the IT department in the Division of Student Affairs and serve as a support member of a technical team that services over 900 computer workstations, printers, laptops, and Apple devices utilized by 1200 departmental users accessing Student Affairs network resources.
2) You’ll be handling support requests, delegating tickets to the support team, managing the acquisition of computer hardware and software, coordinating audio-visual setups for various events, and resolving technical issues efficiently.
3) You’ll be responsible for maintaining the smooth functioning of technology services across Student Affairs.
4) You’ll be expected to act as a key support element within a technical team tasked with servicing an extensive array of over 1200 computer workstations, printers, laptops, and Apple devices. These devices are in use by approximately 1500 users within the department, all of whom rely on access to Student Affairs technology resources.
5) You’ll report directly to the Assistant Director of IT for Student Affairs.
6) You will also be expected to maintain regular communication with the Assistant Director of IT regarding all tasks and projects, as well as co-manage endpoint security through updates and patching with tools like Kaseya, BigFix, and JAMF.
7) You’ll be counted on to be a proactive, knowledgeable, and highly organized professional adept at navigating the challenges of a dynamic higher education setting.
8) You’ll be offered a base compensation package between $58,000-$65,000, along with a comprehensive benefits package that includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more!
HERE'S WHAT YOU NEED TO KNOW ABOUT THE UNIVERSITY:
1) THE UNIVERSITY: Virginia Tech as an employer is committed to developing well-rounded employees who are active members of the university community as well as the community at-large. From comprehensive insurance plans to tuition assistance, Virginia Tech offers employees a variety of benefits and perks to help team members build a fuller and more balanced life.
2) THE DIVISION: For our students and ourselves, the Division of Student Affairs believes that changing the world requires courageous leadership and commitment to curiosity, integrity, civility, and service to others. Our culture is defined by a commitment to our Aspirations for Student Learning.
3) THE TEAM: The IT team is a group that understands they play an important role in protecting the interests and integrity of the university, the students, and its employees. They accomplish this by making safety, security, and defense their number one priority.
