Parking Enforcement Officer (full-time staff)
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Job no: 532882
Work type: Staff
Senior management: VP Auxiliary & Business Services
Department: Parking Services
Location: Blacksburg, Virginia
Categories: Legal / Compliance, Other, Transportation
Embodying the Virginia Tech motto of Ut Prosim (That I May Serve), the Division of Auxiliary and Business Services has responsibilities across multiple Virginia Tech campuses and throughout the Commonwealth of Virginia, always working to meet the needs of the University and anticipate the needs of those we serve. Auxiliary and Business Services strives to be customer focused and operationally minded while offering a diverse group of services that support and enhance the Virginia Tech experience. We take pride in being a responsive, innovative, and inclusive workforce that are stewards of the resources entrusted to us.
Our Parking Enforcement Officers (PEOs) perform a wide range of duties to contribute to a safe and welcoming campus environment. In addition to patrolling University parking lots in state vehicles, by foot, and by bicycle to ensure parking regulations are followed, the PEOs assist motorists on the university campus by performing jump starts, assisting with lockouts, and providing directions to various points on campus.
While patrolling, PEOs respond to customer concerns such as meter malfunctions and illegal parking, use a handheld computer to issue parking citations, and assist with vehicle boot hardware installs when appropriate. Our PEOs proactively monitor the status of parking-related signs on campus, collect meter money, and perform maintenance on meters as needed. PEOs also support the tagging, collecting, storing, and retrieving bikes left on campus, as appropriate.
Reporting to the Parking Enforcement Supervisor, PEOs use technology (two-way radio, handheld computer) and follow established safety protocols (wear a department uniform with body camera) to complete their work safely and efficiently.
As designated emergency personnel, our PEOs play a key role in working special events supported by the university (e.g. graduation and football games) and assist with snow removal during inclement weather. Events like these can lead to additional hours outside the normal work schedule and supplemental pay.
The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies Virginia Tech’s Principles of Community; and supports the university’s motto, Ut Prosim (That I May Serve).
• Customer service experience with a proven ability to work with diverse customers.
• Strong interpersonal communication skills.
• Strong attention to detail.
• Ability to deal with conflict situations calmly and professionally.
• Basic computer skills.
• Ability to use a handheld device and printer without supervision.
• Must possess a current valid driver's license with no restrictions.
• Ability to safely operate a motorized vehicle and/or a bicycle.
• Ability to move and handle up to 25 lbs. or more.
• Ability to stand and walk for long periods of time.
• Ability to work in a variety of weather conditions.
• Availability to report to work during inclement weather conditions.
• Familiarity with the Virginia Tech campus.
• Previous security, parking enforcement, or related experience.
• Knowledge of university parking rules and regulations.
• Data entry experience.
• Experience using a two-way radio.
• Experience working in a higher education environment.
Non-Exempt: Eligible for overtime
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Dan Taggart at dtaggart@vt.edu during regular business hours at least 2 business days prior to the event.
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