Supports revenue and recovery operations for the Division of Information Technology. This role is responsible for executing billing processes, ensuring timely revenue collection, supporting licensing compliance, and maintaining accurate financial and operational documentation. This role will also assist with customer inquiries, audit requests, and process improvement initiatives related to revenue and recovery functions.

Key Responsibilities
• Generate, review, and distribute cost recovery invoices; proactively follow up with departments to ensure timely payment and revenue collections.
• Process departmental orders and service requests, ensuring accurate billing in alignment with established revenue procedures.
• Partner with the Controller’s Office to ensure efficient processing, reconciliation, and posting of financial transactions.
• Maintain and continuously improve documentation for revenue and recovery procedures.
• Review and process work orders within the billing system to ensure accuracy, compliance, and completeness.
• Reconcile daily cash receipts from the Bursar’s Office and resolve discrepancies.
• Maintain accurate records to support reporting, forecasting, and audit readiness.
• Provide support for students in software licensing processes, along with interfacing with the Bursar office for student charges.

• Proficiency in Microsoft Excel and Word with the ability to manage and analyze financial data.
• Strong attention to detail in processing financial transactions and maintaining documentation.
• Working knowledge of administrative and financial processes, systems, and office procedures.
• Effective communication skills with the ability to engage professionally with departments, students, and stakeholders.

• Experience with recovery or revenue operations in higher education or public sector environments.
• Familiarity with e-procurement and financial systems (e.g., Jaggaer or similar platforms).
• Experience managing enterprise software licensing, distribution, and compliance.
• Proven ability to make independent decisions, interpret policies, and improve operational processes.
• Strong analytical skills with the ability to identify trends and improve revenue recovery outcomes.

3

Non-Exempt: Eligible for overtime

Regular

Commensurate with experience

40

4/29/26

Sponsorship is not available for this position.

The successful candidate will be required to have a criminal conviction check.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

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