Systems Administrator
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Job no: 533708
Work type: Staff
Senior management: Vice President-Info Technology
Department: User Experience and Engagement
Location: Blacksburg, Virginia, Hybrid
Categories: Information Systems / Technology
The Systems Administrator resolves computer-related help requests and audiovisual issues for Virginia Tech's User Experience and Engagement unit. This position provides solutions by independently resolving problems or escalating the issue for final resolution. Duties include installing, configuring, troubleshooting, monitoring, administering, and upgrading all client systems, including Windows and MacOS operating systems. Performs increasing systems administration duties such as but not limited to supporting backup and disaster recovery processes, ensuring security, and provisioning resources for Faculty, Staff, and students.
- Pertinent certifications such as CompTIA Security +, Jamf, Microsoft 365 Certified: Endpoint Administrator Associate, with CompTIA A+ certification, or equivalent being required.
- Strong knowledge and experience administering and supporting desktop computing and ability to troubleshoot all desktop operating systems (Windows, MacOS), hardware, applications, and peripherals in a logical and systematic manner.
- Functional knowledge of fundamental Internet applications and protocols, SNMP, SSH, SCP, HTTP(S), and DHCP.
- Must be adept at troubleshooting various computer hardware and peripherals such as motherboards, CPUs, printers, desktop video conferencing equipment, etc.
- Ability to troubleshoot and configure smartphones in an enterprise environment.
- Strong knowledge and experience working with audio/visual and multimedia equipment.
- Ability to interface with end users over the telephone, via email, or in person to effectively communicate problem status and resolutions.
- Good interpersonal, customer support, communication, and technical writing skills.
- Self-starter with ability to manage multiple simultaneous tasks and projects.
- Bachelor's degree and/or pertinent technical certification and/or proven advanced desktop support and/or systems administration experience.
- Experience supporting Linux operating system.
Exempt: Not eligible for overtime
The successful candidate will be required to have a criminal conviction check.
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact IT Human Resources at ithr@vt.edu during regular business hours at least 10 business days prior to the event.
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