Experience Management Platform Specialist
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Job no: 533931
Work type: Administrative & Professional
Senior management: Vice President-Info Technology
Department: User Experience and Engagement
Location: Blacksburg, Virginia, Hybrid
Categories: Information Systems / Technology
The User Experience and Engagement unit is seeking a motivated and skilled Experience Management Platform Specialist. This pivotal role supports the university’s research, assessment, and engagement efforts by ensuring the effective use of survey tools across academic and administrative units. As a key member of the User Experience team, this position is central to fostering a data-informed culture by supporting experience data initiatives, facilitating voice of customer programs, and developing analytics dashboards that deliver actionable insights to the university community.
- Master's degree in a relevant area (e.g., Information Technology, Computer science, Data Science, User Experience, Educational Technology, or a related field) or bachelor’s degree plus training and experience equivalent to a master's degree.
- Demonstrated advanced proficiency with survey platforms.
- Experience with large-scale enterprise systems.
- Demonstrated proficiency in survey platform administration, advanced survey design, data analysis, and technical troubleshooting.
- Strong communication and interpersonal skills.
- Excellent customer service skills.
- Demonstrated ability to work effectively individually and in a team environment.
- Experience in teaching or delivering technical training.
- Demonstrated ability to create clear and concise technical documentation.
- Certifications related to Qualtrics or other survey/experience management platforms.
- Experience in a higher education environment.
Exempt: Not eligible for overtime
The successful candidate will be required to have a criminal conviction check.
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact IT Human Resources at ithr@vt.edu during regular business hours at least 10 business days prior to the event.
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